Introducing customer success both as a methodology and working practice into a business can be difficult.

No matter the stage, be it a start-up or a scaling organization, weaving CS ideology and procedures into your current environment is often met with impediments, and yes, resistance.

People don't like change, even if the shift promises them success. Many won't believe it until they see the proof. This situation is especially true when the company is in hyper-growth and introducing specialized customer success technology. For Gainsight, one of the best examples we have seen of a company successfully incorporating CS as an ethos and a technology in a time of hyper-growth is Totaljobs.