Building a Bridge Between Customer Needs and Customer Experience

Customer Data Platform (CDP) / Segment / Podcast Episodes

Associated with

Liz Miller

Kailey Raymond

40 min read

Building a Bridge Between Customer Needs and Customer Experience | Twilio Segment Blog

Segment

In this episode of Good Data, Better Marketing, Liz Miller, VP & Principal Analyst at Constellation Research, discusses how to build durable customer relationships by bridging the gap between customer needs and customer experience with open-ended questions

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