Keeping track of your current customers may seem easy, and more of an "inside sales team's" responsibility.  The truth is, it is not as easy as it appears.  As a sales contract moves through an organization, it can pass through many departments.  These departments may include sales, customer service, research and development, quality control, accounts payable, executive teams etc...  There are CLM (Contract Lifecycle Management) tools out there to keep track of the various back-and-forth to help power the process through to the end.  Once the deal is signed and done, sales teams usually move on to the next prospect, [...]