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CX Trends 2023: Immersive CX marks the dawn of a new era in service
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Science-based targets are the key to sustainable business
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Let's get phygital: Blurring online and IRL retail customer experiences
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The 3 hottest trends in ecommerce right now
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Streamline call center BPO management with data-driven WFM
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Winning with digital: A CX Moment with The New York Times
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Here's how customer service teams are actually using AI
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Pop-up stores bring the best of both worlds to omnichannel retail
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The International Rescue Committee puts Afghan refugees on the path to safety
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Making work from home sustainable
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The season of giving new integrations
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Beyond email customer service: moving to the cloud
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Work it: A CX Moment with Upwork
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A preview of Advanced Encryption in Zendesk
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Thankful for new integrations
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5 top reasons why retailers need an endless aisle solution now
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How servant leadership leads to great customer service
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Sales negotiation skills and strategies to win more deals
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Why CX Champions must continue raising the bar on excellent customer service
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Stay agile and innovative-and rein in expenses
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Drive revenue during an economic downturn
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The role of customer service during an economic downturn
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Rising to the top-these CX leaders are up for solving complex service challenges
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Why P&C insurance companies need to invest in claims customer service now
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Finserv, disrupted: A CX Moment with Neo Financial
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Sales performance management 101: Definition and strategies
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The Fourth Industrial Revolution: How automation and AI will impact manufacturing
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How software and cloud services companies can scale CX with self-service and intelligent triage
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Increasing net retention requires an innovative approach to CX
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50 sales-probing questions to better understand your prospects
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What every SMB retailer should put on their wish list
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What is customer connection? 16 ways to connect with customers
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5 ways omnichannel routing helps you manage operations effectively
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Customer service agents finally get the recognition they deserve
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Top 3 things retailers are missing in digital CX
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Good-enough service isn't good enough: 3 strategies to remain competitive
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"Funding squeeze" does not spell doom and gloom for startups seeking VC
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What is sales revenue? Ultimate guide on how to calculate it
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The 35 best pieces of sales advice for 2022 from sales experts
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100+ catchy sales slogans and taglines that customers will love
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What is outbound sales? Guide to best practices and strategies
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A healthier outcome: A CX Moment with Inovalon
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Conversational CRM is the missing piece in your sales strategy
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The ultimate guide to CX in fintech
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5 ways that IT asset management improves customer and employee experiences
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A+ integrations
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World Humanitarian Day: It takes a village
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What is transactional selling, and how does this approach work?
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How tech scale-ups can improve customer experience using data
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The future of sales is connection
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How to build a customer referral program in 2022 (+ examples)
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Why fintechs need to deliver superior digital customer service right now
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Lead vs. prospect vs. sales opportunity: What's the difference?
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What is employee satisfaction? +10 ways to improve it
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What is employee experience? Guide for the future of work
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What is a sales invoice? Complete guide on how to create one
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What are digital sales and why are they important for business?
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Pride month ends, the action continues
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Employee experience journey mapping: A step-by-step guide
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What does a business development representative (BDR) do?
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What is white space analysis? The ultimate guide to addressing unmet customer needs
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What is customer education? The ultimate guide
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How to write a killer sales proposal (examples and best practices)
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No sweat, new integrations are in
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How ecommerce brands use conversational AI to reduce customer effort
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Let's get physical: A CX Moment with Spartan Race
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Startup growth-hacking strategies are not one-size-fits-all
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What is community software? (+3 reasons to use it)
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The 15 best online sales training programs in 2022
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This World Refugee Day, stand with refugees
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A startup's guide to building a customer success team
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After-sales service: 10 strategies to keep customers engaged
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Customer communication: 7 tips to build an effective strategy
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Urban Alchemy uses Zendesk to help heal homeless communities
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Customer feedback management guide: Best practices + tools
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What is omnichannel? Definition, strategy, and examples
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Incoming: Hot, fresh integrations
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Lead conversion: Examples and effective tips for improvement
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How to help customer service teams in multichannel selling
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What is high-touch customer service? (+ how to deliver it)
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How to absolutely nail a sales cadence: Tips and examples
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Bringing the vineyard home: A CX Moment with Wine.com
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5 ways to create better employee experiences in healthcare
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How to create actionable buyer personas (examples & tips)
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How to create effective sales collateral (examples + tips)
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What is customer satisfaction score? (+ how to measure CSAT)
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How to set and reach sales quotas (with examples)
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Zendesk legal terms update 2022
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That's a wrap: A look back at Zendesk Relate 2022
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Internal customer service: Definition, tips, and examples
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3 ways healthcare companies are improving customer experience
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The 3 keys to successful automated brand interaction
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Cue the confetti. We can't wait to see you at Zendesk Relate 2022.
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A 3-pronged approach to creating (and scaling) legendary customer service experiences
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Introducing new Zendesk Sell innovations to help companies drive revenue
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Suggestive selling definition and techniques (2022 sales guide)
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