Associated with
Nick Mehta
Chris Bohle
Posted Feb 23, 2021
•
9 min read
How Gainsight Uses An Outcomes Based Framework to Drive NDR | Customer Success and Product Experience Software | Gainsight
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Well, we made it to 2021, everyone! Before you start patting yourself on the back, take a look at your company's customer base. You will probably notice a fairly consistent trend over the last year, which is you have many customers who did not expand their relationship with you.
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