Driving Customer Centricity through a Multi-channel Retail business
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Driving Customer Centricity through a Multi-channel Retail business

In collaboration with AWS, monday.com and Accenture Song, this Episode of the Industry Councils, Australia and New Zealand, Anurag Saluja, Retail Partner Lead APAC at AWS, talks to Gavin Watson, Senior Lead Marketing, Creative, Retail and Manufacturing at monday.com and Brett Raven, Managing Director at Accenture Song.
In this Episode of the Industry Councils, Australia and New Zealand, hosted by Anurag Saluja, Retail Partner Lead APAC at AWS, leaders from monday.com and Accenture Song discuss how they help retail organisations to drive customer centricity through a multi-channel strategy. In this talk, speakers share their observation on the current retail industry trends and the ways customers are responding to them.