Streamline call center BPO management with data-driven WFM
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Ryan Wang Ryan Wang
Posted Jan 10, 2023 7 min read
Streamline call center BPO management with data-driven WFM

If these past few years weren't already enough of a stress test for customer support teams, they're now staring down the face of a likely recession. It doesn't stop there, though. A recent survey from McKinsey & Company. reveals that 61 percent of support leaders are reporting an increase in contact volume-a trend that many [...]

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