Technology professional with 14+ years’ of rich experience in Telecommunications and Client Services Management, Escalations Handling.
Key Skills
UCaaS , CCaaS
Integrations,
Omnichannel
Avaya Communication Manager
System platform, System Manager, Session Manager
Microsoft Lync Server 2013, SKype For Business
Adjuncts like - MM, CMS, AES
SBCs - SONUS, Sipera, Acme
Specialties:
Unified Communications
Contact Centers
Professional Certifications
Avaya Certified Implementation Specialist (ACIS)
ACSS
ASPS
MCSE Microsoft Lync 2013 - 336
Scrum Certified
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