Cait Keohane

As a 10+ year Zendesk veteran who joined in the first 100 employee cohort, I've had the unique opportunity to contribute to Zendesk's growth story as we went from <$100M to $1B+ in revenue. Wearing multiple hats on my journey, I've carried a bag, I've built customer facing teams from the ground up, I've owned and executed on a product roadmap and most recently I've been trusted with leading the critical Customer Advocacy function, an organization uniquely positioned to serve as Zendesk's first and best customer. I've held roles focused on driving organizational business operations and strategic initiatives, always with the end goal of growing and protecting revenue and delivering on our promise of a World Class Customer Experience. As a highly operational and data driven executive, I led one of the largest CX transformations at Zendesk: re-designing and re-architecting, from soup to nuts, the "Get Help" experience for our customers. Prior to Zendesk, my background includes Sales, Account Management, Renewals and Customer Success at Marketo and ServiceSource.

Passions include: Leading high performing teams focused on customer relationships; Growing customer lifetime value through expanded product adoption and meaningful interactions.

Specialties: GTM Strategy and Planning, CX Strategy & Operations, Account Management & Renewals, Relationship Building, Driving Transformation, Project Management, Staff Development, Problem Solving.