Colin Shaw

With over 21 years of experience as the founder and CEO of Beyond Philosophy LLC, Colin Shaw is a trailblazer in the field of customer experience and marketing. He is an official LinkedIn influencer and one of the world's top 150 business influencers, with a vast following of over 280,000 followers on the platform. He has also written seven best-selling books and co-hosts the popular podcast 'The Intuitive Customer', which explores customer behavior's emotional and psychological drivers.

Colin's company, Beyond Philosophy LLC, has been recognized by the Financial Times as one of the leading management consultancies for four consecutive years. He and his team have helped numerous high-profile organizations, such as American Express, FedEx, and Caterpillar, improve their customer experience and business performance. Colin's work has had a tangible impact on the success of these companies, as evidenced by his role in helping Maersk Line, a global container shipping company, increase its net promoter score by 40 points in just 30 months, resulting in a 10% increase in shipping volumes. Colin's mission is to enable businesses to create emotionally engaging customer experiences that drive growth and loyalty.