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How to automate the customer support escalation process
Nov 29, 2024
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I’m a global support leader with over 9 years of experience in the ever-evolving B2B SaaS space. Over the course of my career, I’ve grown from hands-on customer support roles to coaching and leading high-performing teams across the globe.

This journey has been a continuous learning experience, honing both my organizational skills and strategic mindset. I’ve developed a deep understanding of what it takes to not only support customers effectively but also to drive lasting success in dynamic B2B environments.

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