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Aviva Achieves a 40% Resolution Rate in 2 Weeks
Oct 09, 2023
Case Study
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Since 2022 at LUX MED, responsible for business processes digitization and Customer self-service platform. Digital leader and product owner with over 15 yrs of experience in financial industry, business processes digitization, business analysis and project & processes management. Delivered a number of award-winning digital projects in banking and insurance industries, including first-to-market digital Customer self-service platform on PL insurance market, first fully online term life insurance as well as omni-channel sales processes integration. Succesfully participated in several business process migrations for different international Clients (France, UK, US). Additional expertise in process mapping, business requirements development, transition documentation development and SCRUM, BABOK, Lean/6Sigma, PRINCE2 methodologies. Jagiellonian University graduate.

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