Garry Gormley

If you are experiencing High wait times, High attrition, fractured customer Journeys and disparate systems and technology challenges, then the 1st thing to know is you are not alone and it is a cycle you can break!

For nearly 20 years my experience has been within the contact centre industry. We Provide Outsourcing and consultancy services and that what makes us a group different.

We fully understand the challenges that contact centre leaders face and we have experience first hand driving positive changes!

If you want help changing customer experience then we can help.

When it comes to contact centres, we've probably seen most challenges ones I see regularly where I know we can help are : -

📉Inefficient process' and low productivity
🎯Lost sales and poor retention
😡High Customer Complaints and brand damage
🙇Poor culture and dis-engaged employees
🤦Clunky Customer Journey's
📲 Multiple disjointed Systems

Read the below statements, which ones describe what you are focusing on or want to improve?

😀Do you want your customers to say amazing things about your service?

⚙️Do you want to improve your processes and create more capacity to handle more enquiries?

🎯Do you want help to build a team of people that pull together, communicate more effectively and increase drive to deliver better performance?

🚶🚪 Do your people tell you things need to change by walking out the door?

🙂😟😡Do you feel you need more highly skilled Managers and employees to perform at the higher level?

Quite often we know what needs to be done but we don’t have the time, the energy or the resource to work on them all at the same time

That’s where FAB can help, we specialise in: -

📞 outsourcing
🛠Contact centre consultancy
🧑‍🏫Contact Centre training programmes
🧏 Leadership development
📲 Technology integration

We believe 𝙊𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙖𝙡 𝙀𝙭𝙘𝙚𝙡𝙡𝙚𝙣𝙘𝙚 + 𝙀𝙢𝙥𝙡𝙤𝙮𝙚𝙚 𝙀𝙣𝙜𝙖𝙜𝙚𝙢𝙚𝙣𝙩 = 𝙂𝙧𝙚𝙖𝙩 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙀𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚

Using our contact centre diagnostic we analyse your centres data, and our 6 step process improvement programme helps you plan and prioritise actions to drive change, establish root cause and fix the problem which means no more sticking plasters!

We focus on people, process and technology to raise capability, build a robust operation and create a high performance culture. To find out and more book in a for a free Contact centre health check👇👇

>>>>> https://calendly.com/garry-gormley/contact_centre_health_check

🌎Visit www.fabsolutions.co.uk
☎️07824 99 5454
📧 [email protected]