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Experienced Customer Service Manager with a demonstrated history working in the cosmetics industry. Skilled in Customer Experience, Customer Service, First Contact Resolution, Problem Analysis, Luxury Goods, Employee Handbooks, E-commerce, and Retail.
Relentlessly pursues excellence through business improvements, driven through regular critical analysis of the Global CS internal and external operation.
Ignites relationships built on passion, loyalty and a sense of care for our world for all internal and external customer.
Identifies development/ technical innovation/synergies that strengthen Customer Lifetime Value, across our global omni-channel business that allow for consistency in customer interactions and service expectations and to reduce low-value contacts.
Provides business insight for KPI's/ SLA performance across the Gloabl Customer Service Operation.