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Digital Innovation Strategist specializing in GenAI and emerging technologies. I bridge business objectives with customer needs by strategically activating touch points across customer journeys, helping organizations transform ideas into market-ready digital products and services. Former Professor of Qualitative Research Methods at Georgetown University's CCT program, with leadership positions in CX and UX bringing both entrepreneurial and enterprise experience from agency and client-side roles.
I've worked with everyone, from high-tech to high fashion: Montefiore Hospital Systems, Intuit/QuickBooks, SCJohnson, Genentech, Estee Lauder, Coca-Cola, Sony, Sonos, Johnson & Johnson, Google, MasterCard, Seamless, Lucasfilm/StarWars.com, Second Life, Barnes & Noble.com, Verizon, General Mills, Orbitz, Ascension Hospital Systems, Benjamin Moore, Bloomberg, Intermix, Time Magazine, T-Mobile and National Geographic Online.