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As the Head of Deliverability at JLL Technologies, I lead the strategic initiatives to ensure the highest standards of messaging governance and deliverability across multiple instances of the marketing automation system. I have over 20 years of experience in email marketing, deliverability, CRM, and product management, and I am a Certified Scrum Product Owner® (CSPO®).
My mission is to provide actionable insights and best practices to improve the performance and success of email campaigns, and to manage the relationship with email service providers and industry stakeholders. I collaborate with the MarTech Product Management team and other internal and external partners to drive compliance, innovation, and customer satisfaction. I am a problem solver, a team player, and a customer success advocate.