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- Over 20 years of customer success, support, and management experience with a focus on customer-centric and operationally efficient approaches
- 12 years experience in Saas industry within a high growth environment
- Extensive experience building customer success teams focused on retention and product adoption including defining the customer journey, developing efficient and effective engagement models, risk and churn mitigation plans, and optimization of renewal processes
- Wide-ranging experience managing concurrent, highly visible cross-functional initiatives in a fast paced environment
- Strong background in designing and building revenue offerings to monetize support and customer success departments through customer success plans and managed service offerings
- Over 12 years of experience leading large remote teams to success across multiple disciplines
- Working knowledge of NetSuite ERP, Salesforce.com, Gainsight, Zendesk, and JIRA Project Management