A strong passion for Technology and how it can be used to support and enrich customers.
I work and lead a global technical support team, providing assistance to customers ranging from SME to Enterprise in a SaaS environment. This involves a product suite across web interfaces, email, API's and ecosystems such as Shopify, Hubspot & NetSuite.
I have a curious process oriented mindset, digging into issues and inefficiencies to streamline operations and services to ensure customers have a positive interaction every time.
I provide coaching and nurturing to a high performing team to promote operational excellence, as well as developing on their skills and development.