Better, better, never best. This is a mindset I have held myself to throughout my 22 years in technology. No matter the position I am in, from my first job to my current, I believe that the constant pursuit of improvement while maintaining humility is key to making an impact. This mindset is why I am honored to currently be the Senior Vice President of Global Solution Engineering for Freshworks. With a human-centric mindset, our sales and solution engineering teams work to continuously improve customer and employee relationships, knowing that even when they seem great, they can always be better. At Freshworks, our kudumba, or family, uses technology that works for everyone. We make it simple for all areas of business, such as IT, customer service, HR, and sales to do their jobs better and more easily. Using empathy as a CX tool can create customers for life. If you or your company is looking to reimagine what customer service looks like, I’d be happy to chat with you and dive deeper into putting human 2 human connections at the forefront of your business.