Mursi Mahmud

With over 17 years of dedicated service in the dynamic Contact Center for Gulf Bank, I have had the privilege of steering multi-channel customer interactions and spearheading OMNI channel projects at the forefront of innovation. My career journey has been a testament to my passion for excellence and my commitment to delivering unparalleled customer experiences. Throughout my tenure, I have consistently led cross-functional teams, shaping the strategic direction of our bank's customer engagement initiatives.