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I've spent the last 12 years learning everything there is to know about RTA, Scheduling and WFM from multiple companies and utilizing multiple WFM tools. I have years of experience, knowledge, and insights from multiple perspectives. I have also spent years working with leadership and stakeholders to build relationships and expose myself to the greater audience of the business. I am passionate about all pieces of Workforce Management and strive to continuously improve the role and responsibilities as well as the team and business overall. I have accomplished many things over the years from building teams up from scratch to defining and implementing global process changes to help streamline the workload throughout the business. My priority is to work smart and efficient and support my team and business to do the same.