Most engaged

Intercom Chatbot Trends Report | Inside Intercom
Nov 18, 2019
Article

Latest Content

‎Inside Intercom: Ann Handley, Chief Content Marketing Officer at MarketingProfs
Feb 01, 2023
Podcast Episode
INTERCOM O N CUSTOMER ENG AGEMENT
Sep 11, 2022
eBook
Growth experiment #3: a quest for the least spammy exit intent popup on the internet
Jun 22, 2022
Article
Growth Experiment #2: Enterprise leads are people, too!
Jun 22, 2022
Article
Growth experiment #1: Does social proof work?
Jun 22, 2022
Article
The who, when, and where of customer testimonials
Jun 22, 2022
Article
5 ways Clearbit improves conversion quality through the funnel
Jun 22, 2022
Article
Sink or Swim: 10 Milestones to Hit in Your First Year of Business
Dec 01, 2021
Article
Three Trends That Will Shape Black Friday Cyber Monday 2020
Dec 01, 2021
Article
Take the "Selling" Out Of "Upselling": How to Upsell to Customers and Improve the Shopping Experience
Dec 01, 2021
Video
1
1

I'm a journalist turned B2B content marketer with 13 years of writing and editing experience. I was part of the founding marketing team at Intercom and an early content marketer at Atlassian. Currently I help edit Shopify's blog, which inspires and engages millions of entrepreneurs every month.

Before going in-house, I reported for PC Magazine in New York City, the South China Morning Post in Hong Kong, and a marketing trade in Singapore.🗽🇭🇰🇸🇬

I firmly believe in not polluting the Internet—even SEO content should be written with humans in mind.

Skills:
Blogging, editing, social media, video editing, data journalism, copywriting, ghostwriting.

15
articles
1
case study
4
ebooks
2
podcast episodes
1
report
1
video