Most engaged

New study reveals 4 key traits of CX leaders
Feb 26, 2024
Article
The next-gen customer support agent
Jul 26, 2024
Article

Latest Content

The next-gen customer support agent
Jul 26, 2024
Article
The gen AI mandate for IT
Jun 26, 2024
Article
Shep Hyken: Agents need AI more than your customers
Mar 26, 2024
Article
New study reveals 4 key traits of CX leaders
Feb 26, 2024
Article
Deepa Subbaiah: Human skills that matter most in the digital enterprise
Jan 26, 2024
Article
Check out The Works on CIO.com
Dec 26, 2023
Article
The ROI of great UX
Dec 26, 2023
Article
Real-time quality coaching in customer service
Dec 26, 2023
Article

Editorial Leader with 20+ year track record of developing pioneering digital creative, launching new products and making use of nascent technology platforms. Published works on culture, style, and technology have appeared in The New York Times, Wired, and SPIN. Currently working as Editorial Director or Lead Content Strategist on contract basis.

Specialties: Editorial Vision & Direction, Narrative Development Omni-Channel Marketing, Strategic Advising & Partnerships, Multimedia Production, Branded Digital Content Strategy, Global Social Media Outreach, Negotiations, Ghost Writing, Brand Activation, Content Creation, Social Media, Content Development, Content Partnerships, Partner Management, Media Platform Development, Business Development, Product Launches, Market Development, Interactive Video, Content Strategy.

8
articles