Tracey Schelmetic

I am a professional editor, trade journalist and writer. I offer freelance services for articles, white papers, case studies, textbooks and other marketing materials on the topics of call centers/contact centers, customer relationship management (CRM), workforce optimization, outsourced teleservices, IP contact center and speech technologies. I am currently the managing editor of Trade & Industry Development magazine.

Specialties: Writing, reporting, editing and creative marketing.