Tristan Augustus

If I've learned nothing in my years in working with customers, I've learned that the customer isn't always right, but their feelings are valid.

We've all heard the age-old tale from Henry Ford: "If I had asked people what they wanted, they would have said faster horse." As a Product Manager, my goal is to understand the underlying cause behind a customer's negative experience/feelings for a product and to collaborate with clever people who have the creativity to come up with an innovative solution.

My happy place is at this crossroads--where active listening and teaching collide. I love to be the compassionate ear to my customers and to be the voice of those customers for my team.