Passionate, tech-savvy marketing executive well versed in identifying, presenting, managing, and delivering strategy and brand messaging which drives long-term revenue growth. Skilled at positioning distinctive brands in the marketplace through digital transformation efforts. A proven digital and marketing innovator who works well in highly collaborative environments that welcomes change and seeks to disrupt, improve, and evolve methodologies to bring about new business opportunities. Provides the vision for developing and maintaining positive client and team relationships, applying analytical insights to foster buy-in and enthusiasm for marketing campaigns. Current 2020 -2021 Stanford Business School Executive Education LEAD Navigator Cohort.

With over eight years of experience in data science and analytics, I lead the digital marketing and analytics team at Green Bay Packers, where I manage projects that enhance the customer and fan experience and drive business outcomes. I have a strong background in database marketing, digital marketing, media and content analytics, advertising, customer research, and data science, and I use tools such as R, Adobe Analytics, Adobe Target, Tableau, Alteryx, and SQL to perform data analysis, data visualization, testing, and segmentation. My focus as of late has been identifying the attributes that predict customer satisfaction and loyalty, and applying them to our database for segmentation and targeting for our digital marketing programs. I also perform statistical analysis to forecast revenue and ad impressions, and build classification models for ticket sales. I enjoy working on projects that challenge me to become a better data practitioner, and that make an impact on the business and the fans. I am passionate about using data to drive decision making and create value for the organization and the stakeholders.

Engineer turned marketer with over 15 years of business strategy, marketing, and growth product experience. Extensive track record building and growing businesses, with two prior exits (GCN, acquired by ENGIE and Olapic, acquired by Monotype) and turning a 15-person startup into a unicorn (Incredible Health). Currently leading marketing and growth at Ava Labs as the VP of Marketing, managing a team of 35 across brand, product marketing, social, growth, and business intelligence. I’m passionate about leveling up marketing sophistication in Web 3 by building teams, tech, and new tactics to grow our industry.

If you are experiencing High wait times, High attrition, fractured customer Journeys and disparate systems and technology challenges, then the 1st thing to know is you are not alone and it is a cycle you can break! For nearly 20 years my experience has been within the contact centre industry. We Provide Outsourcing and consultancy services and that what makes us a group different. We fully understand the challenges that contact centre leaders face and we have experience first hand driving positive changes! If you want help changing customer experience then we can help. When it comes to contact centres, we've probably seen most challenges ones I see regularly where I know we can help are : - 📉Inefficient process' and low productivity 🎯Lost sales and poor retention 😡High Customer Complaints and brand damage 🙇Poor culture and dis-engaged employees 🤦Clunky Customer Journey's 📲 Multiple disjointed Systems Read the below statements, which ones describe what you are focusing on or want to improve? 😀Do you want your customers to say amazing things about your service? ⚙️Do you want to improve your processes and create more capacity to handle more enquiries? 🎯Do you want help to build a team of people that pull together, communicate more effectively and increase drive to deliver better performance? 🚶🚪 Do your people tell you things need to change by walking out the door? 🙂😟😡Do you feel you need more highly skilled Managers and employees to perform at the higher level? Quite often we know what needs to be done but we don’t have the time, the energy or the resource to work on them all at the same time That’s where FAB can help, we specialise in: - 📞 outsourcing 🛠Contact centre consultancy 🧑‍🏫Contact Centre training programmes 🧏 Leadership development 📲 Technology integration We believe 𝙊𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙖𝙡 𝙀𝙭𝙘𝙚𝙡𝙡𝙚𝙣𝙘𝙚 + 𝙀𝙢𝙥𝙡𝙤𝙮𝙚𝙚 𝙀𝙣𝙜𝙖𝙜𝙚𝙢𝙚𝙣𝙩 = 𝙂𝙧𝙚𝙖𝙩 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙀𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 Using our contact centre diagnostic we analyse your centres data, and our 6 step process improvement programme helps you plan and prioritise actions to drive change, establish root cause and fix the problem which means no more sticking plasters! We focus on people, process and technology to raise capability, build a robust operation and create a high performance culture. To find out and more book in a for a free Contact centre health check👇👇 >>>>> https://calendly.com/garry-gormley/contact_centre_health_check 🌎Visit www.fabsolutions.co.uk ☎️07824 99 5454 📧 [email protected]

Accomplished executive with 15+ years of diverse leadership experience growing non-profit and for-profit organizations through new product/service development, innovative strategies, staff/Board development, and dual transformation. Exceptional at strategy design and execution, Board relationships, team development, and creating customer value using human-centered design. Polished writer and speaker.

10+ years of experience working with cross-functional teams at Global corporations in technology space. Experience in solving business problems in the areas of Growth Strategy, Business Development, Sales operations and Business planning. Strong analytical and problem-solving background, with experience in stakeholder management and senior executive communications

I grew up in a family of professional clowns and at the heart of things I am an entertainer. Whether it's telling a story, playing a song, or analysing the complexities of your business to optimize your workflows I bring a smile and my special brand of energy. Learning should be fun and growth exciting, so bring your challenges my way! I'm ready