As the Chief Information Officer and Chief Information Security Officer at Delta Dental, one of the nation's leading dental insurance providers, my focus has constantly been enhancing operations, driving innovation, and improving customer experience. With an eye on operational excellence, I’ve leveraged our digital assets to simplify access to crucial information, streamlining processes around plans, benefits, eligibility, and claims. I've taken steps to build a cloud-based platform that integrates data from various internal enterprise platforms, providing a comprehensive view of the customer journey. I am a strategic leader with a track record of implementing critical strategic and technical initiatives. My achievements include introducing API-driven architecture, maintaining HITRUST security certification, enhancing the digital customer experience, and migrating our legacy data warehouse to Google Cloud. Through these actions, I've promoted the integration of AI/ML-driven use cases to foster innovation and improve operational efficiency. As Assistant Vice President of Strategic Decision Support and Data Services, I harnessed the power of analytics, data visualization, and storytelling to drive significant value. I've consistently prioritized innovative approaches to traditional problems and nurtured creative thinking across all company areas. I champion open communication, team building, and mutual respect in my leadership. My approach encourages collaborative creativity, leading by example, and holding my team accountable for their performance. A critical part of my role has been continuously optimizing IT delivery and support to enhance customer experience. I am committed to driving human-centered solutions, extracting value from all areas of IT to benefit our company, its external partners, and, most importantly, our customers. As I steer our operations toward future growth, my focus remains on harnessing innovation and strengthening strategic relationships to maintain Delta Dental's position as an industry leader.

When the Customer Service department at iPostal1 was overwhelmed by missed calls and open tickets, causing frustrated customers and stressed-out employees I zeroed in on a chat & chat bot solution to efficiently load balance customer inquiries. This solution reduced call and ticket volume, allowed for quicker response times, and improved the customer experience overall. The outcome was really powerful: a scalable customer service department, thousands of positive Google reviews, enhanced team morale, and a noticeable boost in new customer conversions. This approach aligned perfectly with our strategic goals—boosting customer satisfaction, driving business growth and building departments primed for rapid scalability. I specialize in transforming complex business challenges into streamlined, results-driven operations that drive organizations to new heights. Renowned for revitalizing departments to peak performance, I focus on flawless processes and zero defects. I craft and implement scalable, tech-powered solutions that align with strategic goals, supercharge productivity, and eliminate operational chaos. But it’s more than just process and technology—I prioritize building trust and fostering authentic relationships that inspire true collaboration across teams and individuals. 🙌 DM or WhatsApp me at 646.778.9965 – Justin

Strategic product marketing leader with experience building product marketing at high-growth SaaS companies (e.g., Zuora, Attentive, Unqork, Firstbase, Productboard). Passionate about making a social impact through storytelling and the work I do. Recently executive produced Gaming Wall Street, an HBO Max docuseries that strives to educate viewers on where their money really goes when investing in the stock market. Former executive director of Kenya Dream, a nonprofit organization that helped raise money to build three schools in Kenya. Strengths via Strengths Finder: Activator, Ideation, Strategic, Includer, Maximizer

Motivated, enthusiastic, team player with a track record of success. Seeking new and challenging opportunities to display sales skill set and closing ability. Interested in working for disruptive, ambitious companies that will provide growth and leadership opportunities. Specialties: Programmatic Advertising Sales Client Relationships CRM Managment Digital Attribution Google Suite Public Speaking Research & Analytics

Forever a web and data nerd, by day Justin is an experienced Product Manager with demonstrated success understanding hard problems in the enterprise and solving them with creative technology.

I am a freelance photographer specializing in food and culinary storytelling. Website: justinmw.com