Goals: 👋🏾 To help you communicate, connect, and convert in a more personal and human way ☀️ To wake up every day excited to make things and to make things more effective 👪 To invest in my family 🌳 To be outside 💰 To require less, spend less, and give more 🌎 To leave things better than I found them Specialty Short List: 🎧 Podcast host - The Customer Experience Podcast. 🎓 Educator - content writer, producer, and editor; speaker and presenter. 📙 Author - Rehumanize Your Business (Wiley, 2019). 📒 Author - Human-Centered Communication (Fast Company Press, 2021). 🔬 Marketing strategist. Messaging specialist. Branding enthusiast. 🎯 Multi-channel and multi-media campaign builder. Specialty Longer List: Content creation | Collaborative participation | Teaching & training | Listening | Connecting goals to strategies to tactics | Short form promotional messaging | Speaking - particularly when well-versed and personally passionate about the topic | Writing - particularly with brevity and clarity | Quipping | Collecting, arranging, processing and editing words and images | Adobe Creative Cloud - Premiere, AfterEffects, Photoshop | Also, I've run TONS of email marketing to engage, educate, and nurture. Brief History: After a year of driving a full-sized school bus to two dozen cities (story in the Experience section of my profile), I spent a dozen years leading marketing teams inside local television stations in Grand Rapids (MI), Chicago, and Colorado Springs. As boredom with the work crept in, I earned an MBA and did project work for a variety of companies to explore interests and identify transferrable skills. In that process, I connected deeply with the team and mission of a bootstrapped software startup, BombBomb. When I joined BombBomb, we had fewer than 10 employees. Since then, we've enjoyed +2,000% growth in team size, +32,000% growth in customer size, and +52,000% growth in revenue. We're a team of 125 people (based in downtown Colorado Springs but also distributed) who are on a mission to rehumanize people who've been dehumanized by system or circumstance; we're funding the effort by helping people rehumanize their business communication with video email and video messages. I've now spent a decade helping people enjoy clearer communication, human connection, and higher conversion by replacing some of their faceless, digital communication with simple, personal video messages in emails, text messages, LinkedIn messages, Slack messages, and similar. I've sent more than 14,000 videos myself and co-authored two (and a half) books on the what, why, who, when, and how of this "relationships through video" movement. #CustomerExperience #HumanConnection #HumanCentered #SalesProcess #VideoTraining #VideoTips

I feel at my most comfortable in front of a crowd. In my experiences, I have done live training for groups of over 100 attendees and down to small group sessions of a few learners. My current day to day is with online training with similarly sized groups. Training participants seek out education with a pain point in mind. I design actionable training that drills in on that pain and provides real-life solutions that they can enact right away. I am a servant leader at heart and I am often the person my teammates come to when they are looking for advice. I am approachable and have always been the “go-to” guy to assist other departments when they are in need. I love to help others and I have found that training the best way I have found to be a resource to as many people as possible.