Experienced Solutions Engineer with a demonstrated history of working in the software industry. Skilled in Requirements Analysis, Sales, Enterprise Software, Operational Support Systems (OSS), Business Support System (BSS), Software-defined Networks (SDN), Network Function Virtualization (NFV) and Solution Selling. Strong information technology professional with a BS from Worcester Polytechnic Institute.

I am a proud husband to a real life "Wonder Woman" and a proud father to a little girl that is the apple of my eye. While I consider being a husband and a father the most important work I do, my passion is also rooted in recruiting. After stumbling into the career I was baffled by the stigma recruiters and headhunters have brought upon themselves. I have made it my mission to be different. To be people-centric. To fit, not fill. To be a partner, not a resume peddler. To be a ghostbuster and beat the stigma.

I know you're busy, so I'll cut to the chase: 👉 I've been a professional freelance content writer for 7 years. 👉 My articles regularly rank in the top 3 positions on the first page of Google in highly competitive spaces. 👉 My clients are reputable brands like Shopify, Oberlo, and AfterShip. 👉 High-profile C-suite executives trust me to ghostwrite for them on sites like Forbes and Entrepreneur. Why should you work with me? Because I: 👉 Produce tangible results in the form of rankings/traffic, conversions, and retention. 👉 Always find something original to say — I won't rehash your competitor's content. 👉 Am skilled at tailoring content to specific target audiences and know how to elicit an emotional reaction. 👉 Know how to embody a unique voice to build brand equity. If you want content to help your brand rise above the noise, email me at [email protected]. And let’s build something unique.

Full-stack engineer with particular interests in databases and statically typed functional programming. My preferred programming language is Scala.

I love building businesses in hyper-growth mode and lead change. At Google Cloud, I drive growth across EMEA as the leader for our Consulting organisation in Alps, Nordics and Central Eastern Europe as well as Consulting Industry leader for our Automotive vertical. This role encompasses Professional Services, Learning, Customer Success, and Technical Account Management and ultimately advising senior customer executives on their Business Transformation Strategy. My passion extends to spearheading cultural initiatives throughout EMEA, firmly believing that Diversity, Equity, and Inclusion (DEI) are the foundation of high-performance teams and organizations.

Experienced Founder with a demonstrated history of working in the telecommunications industry. Strong finance professional skilled in Search Engine Optimization (SEO), E-commerce, Sales, Mobile Marketing, and Search Engine Marketing (SEM).

Join our Linkedin Group (Call Center Tips and Tactics): https://www.linkedin.com/groups/9041993/ Hi There! I am the founder and CEO of the award-winning Expivia Interaction Marketing Group. Expivia is a USA BPO omnichannel contact center located in Pennsylvania. I have 25 years of experience in all facets of contact center operations. Expivia is a bridge between a high-quality contact center and a high-tech software company. We have integrated the latest technology (Speech Analytics, AI, WFO, Chatbots, API Integrations, Advanced Routing Techniques) with time-tested education and employee engagement tactics to create what we believe is the new standard in call center outsourcing. I have the honor of being a member of the NICE inContact ICVC Board. The iCVC is a select group of inContact customers selected to join as trusted advisors to help InContact validate ideas for new products and features and plans for future innovations. Prior to starting Expivia, I was the head of call center operations for a large BPO that specialized in financial services. Having this past know-how has given me the honor of running many services and sales programs for most of the top 15 largest financial institutions in the USA. I am also the author of the call center operations book "Advice from a Call Center Geek" which can be found on Amazon. I also host a weekly podcast by the same name (Advice from a Call center Geek) and it can be found on iTunes, Spotify, Sticher, Google Play or here: https://expiviausa.com/call-center-geek-podcast/ For more info on Advice from a Call Center Geek: Text me: 814.247.0366 Follow Tom: @tlaird_expivia Join our Facebook Call Center Community: www.facebook.com/callcentergeek Connect on LinkedIn: linkedin.com/in/tlairdexpivia/ Linkedin Group: https://www.linkedin.com/groups/9041993/ (Call Center Tips and Tactics) Watch us: https://www.youtube.com/channel/UCuIMsfiynnK02IKwPZZmxmg