The first 12 years of my professional life were spent in the SaaS world at CATS, a bootstrapped startup in the HR Tech space, where I joined as one of the first employees. There, I played key customer-facing, product and operational roles, helping grow revenues from the low thousands to $6M while acting as President prior to the company being sold. As our company began to scale and mature, we realized how little we know about why our customers would churn. We knew there was room to learn from those cancellations and even give them opportunities to stay. So, my co-worker (turned co-founder) and I decided to build on this solution ourselves. We integrate tightly with billing platforms (like Stripe) to act as an automated retention department that 1) provides an offboarding experience tailored to different segments of customers, 2) collects feedback from them, 3) presents targeted offers and incentives for them to stay at the point of cancellation, and 4) combines that data to show meaningful churn metrics. We call it ProsperStack. Here's what our clients are seeing: + Reduced churn (up to 40%) + Increased LTV + Actionable insights that can be used by product, marketing and others Interested in retaining more customers, immediately? Request a demo at: https://prosperstack.com/

A Transformational leader with proven experience delivering large scale change in Financial Services, Telecommunications and Ecommerce.

Teaching is my second career, my first being in the IT industry where I held many roles including: Repair Technician to Field Engineer to Sales Support to Marketing. During my time in the IT industry I excelled in all roles relating to customer support, system repair, and training. Latterly in my IT career I moved into a marketing role. My time in the IT industry enables me to relate my subject to real life experiences making it more relevant and real to students. And my professionalism ensures that all of my teaching is undertaken to the best of my ability and is constantly being revised in an effort to provide the very best learning for my students. Key subject areas taught include: Computer architecture, Software architecture, Hardware, Customer Service, Systems Administration, Support techniques, and Operating Systems. Specialties: Excellent System Administration skills Specialized in HPC and general computer hardware Experienced in the creation and delivery of podcasts. Excellent organisation and presentation skills

As a real estate entrepreneur, I am always looking for ways to increase the user experience in different areas of real estate and property management. I have a passion to help others and to add value to them that want to succeed in life. Life is short let us spend it happy!

Topaz is an Emmy award-winning writer, director, and experience design architect. He is an Edmund Hillary fellow and Sundance/Skoll stories of change fellow. His works have been selected to Cannes, Sundance, IDFA, and SXSW; featured in New Yorker magazine, Vanity Fair, and the New York Times; and have garnered an Emmy for new approaches to documentary and Two World Press photo awards for immersive storytelling and interactive documentary. He is currently the founder and executive director of the experience design studio The Skin Deep. Topaz studied philosophy at UC Berkeley and Oxford University. He speaks four languages, and currently lives in Mexico with his wife and two children.

Tope is a growth-focused strategist, marketer, and business analyst. He is passionate about exploiting data-informed insights to execute results-oriented marketing campaigns that drive business growth.