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Intercom
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Case Study
Zip saved $500k in under 7 months and creates delightful experiences with Intercom
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Podcast Episode
Solving the Innovator's Dilemma: How successful companies are embracing innovation units
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Case Study
Miss Group manages over a million conversations and keeps first-response time under 5 minutes
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Podcast Episode
Management coach Lara Hogan on perfecting the leadership craft
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Article
Announcing even more ways to support your customers: Here's what's new at Intercom
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Article
Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more
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Podcast Episode
Collect's founder Alex Delivet on automating data collection
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Podcast Episode
New at Intercom: Unlocking in-product messaging
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Podcast Episode
The new dawn of Machine Learning
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Article
Announcing our refreshed guide 'The Onboarding Starter Kit'
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Case Study
Appliances Online unified its digital and in-store experiences and generated $1M in ARR with Intercom
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Article
Announcing our new guide 'Unlocking Customer Engagement: Drive Action With In-Product Messaging'
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Article
Emojis mean business: The characters transforming business messaging
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eBook
INTERCOM O N CUSTOMER ENG AGEMENT
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Article
Engineering principles: Shaping the solution and building in small steps
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Article
Increase engagement and conversions through social media – 3 key takeaways
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Article
Four beliefs shaping our vision for customer support
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Podcast Episode
How to deploy empathy to get the most out of customer interviews, according to Geocodio's Michele Hansen
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eBook
Demo Series
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Infographic
Kinzen's CEO Mark Little on the fight against disinformation
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Podcast Episode
Let's talk principles: From technical conservatism to connected, modular systems
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Podcast Episode
Algolia's Sarah Dayan on what sets a senior engineer apart
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Article
The 9 best tools for your early-stage startup tech stack
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Case Study
WebinarGeek reduced median first-response time to under 3 minutes
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Article
Announcing our new guide 'Supercharge Your Support: How In-context Support Can Boost Your Bottom Line'
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Case Study
Amplitude powers data-driven, personalized experiences at scale and saved $1 million with Intercom
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Article
Customers
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Article
Drive retention from customer support with 4 easy steps
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Podcast Episode
UserTesting's Janelle Estes on using human insight to create memorable experiences
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Case Study
Rebag unified its online and in-store shopping experiences to delight customers with Intercom
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Case Study
Perimeter 81 generates 218% more leads with Intercom
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Article
In-context or out of touch: The future of online customer service
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Article
Intercom's product principles: Shaping the solution to maximize customer value
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Article
Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services
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Podcast Episode
Three million downloads and counting: Inside Intercom reaches a podcasting milestone
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Article
How technical conservatism helps us scale faster and better
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Case Study
Pitch achieves up to 100% CSAT using Intercom
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Case Study
Coda achieves over 95% CSAT and creates personalized experiences at scale with Intercom
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Article
4 ways your support team can boost efficiency and do more with less
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Podcast Episode
Web form specialist Caroline Jarrett on designing surveys that work
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Video
Des Traynor talks startup strategy, product fundamentals and Enterprise SaaS on 20VC
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Podcast Episode
Stark's CEO Cat Noone on designing accessible products
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Article
CX for Growth: Localize your customer support experience
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Podcast Episode
Stripe's James Dyett on a customer-first approach to sales
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Podcast Episode
Intercom's Sanj Bhayro on creating the right foundation to help businesses scale
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Podcast Episode
Intercom's product principles: Back to the basics
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Podcast Episode
Customer Experience author Elizabeth Dixon on the CX that makes an impact
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Article
Announcing Intercom's new Inbox: The fastest and most powerful inbox designed for scale
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Case Study
Ringostat converts 76% of leads generated through Intercom and keeps FRT to one minute
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Podcast Episode
G2's CMO Amanda Malko on the latest trends in software buying
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Podcast Episode
Pride 2022: Being out and bringing people in
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Podcast Episode
2022 Customer Service Quality Benchmark Report: A roundtable on support strategies for the year ahead
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Podcast Episode
Little Otter's Rebecca Egger on making mental health care accessible to all
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Case Study
How Vend increased agent productivity by 48% with conversational support
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eBook
Introduction to Custom Bots | Intercom Demos
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Case Study
Customer Story with Stuart
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Video
Mobile Carousels | Intercom Demos
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Article
Design an inbound Custom Bot | Intercom Demos
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Article
Mass market, nano media: The future of marketing is engagement
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Video
Introduction to the Messenger | Intercom Demos
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Article
New at Intercom uncut: Watch our entire virtual launch event
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Case Study
Rugs.com increased their support efficiency 10x with Intercom
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Case Study
How Housecall Pro leverages live chat & automation for growth
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Case Study
How Guru handled 179% increase in conversations with ease
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Case Study
How Smartly.io uses customer support to win enterprise customers
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Video
Customize your Messenger | Intercom Demos
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Case Study
Grover reduced first-response time by 79% with bots and automation
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Article
What is first-party data?
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Video
How Intercom can help with your COVID-19 response | Intercom Demo
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Case Study
How Unity's inside sales team drove 80% of its revenue through live chat
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Podcast Episode
Let's talk principles: Exploring how we build product at Intercom
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Case Study
How ThreadBeast drives conversions with personal, multi-channel support
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Case Study
Livestorm books 233% more sales demos with Intercom
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Video
Create ongoing messages | Intercom Demos
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Case Study
Atlassian powers sales and support at scale with Intercom
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Case Study
How Pantheon creates a unified customer experience across sales and support
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Article
How to ask your customers great questions and gather actionable feedback – 3 key takeaways
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Case Study
Spendesk decreased their first-response time by 80% in six months
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Case Study
Customer Story with TrueCommerce
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Case Study
Frame.io uses Intercom to provide personalized support to 2M customers
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Case Study
Living Spaces uses Intercom to create a unified customer experience
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Case Study
Code for America uses conversational support to show up with empathy for their clients
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Case Study
Nuuly achieves 96% CSAT and saves over 50 hours of team time per month with Intercom
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Case Study
How Put.io proactively supports customers with Intercom
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Podcast Episode
Conversations with friends: 6 highlights from behind the mic
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Video
Track user data | Intercom Demos
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Case Study
How Envoy accelerates lead volume with Intercom
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Case Study
Qonto achieves 95% CSAT while growing its customer base at pace
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Case Study
How Keen scaled a personal support experience and increased user engagement
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eBook
Is Intercom for you? - Support Edition
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Case Study
SMARTY reduced their median first-response time by 99% with Intercom
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Webinar
Is Intercom For You? Chatbot Edition
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Video
Introduction to Operator | Intercom Demos
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eBook
Deepening your customer relationships by enabling customers to become your investors
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Case Study
Customer Story with tado°
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Case Study
Baremetrics increases annual billing by 30% using targeted messages
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