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The Most Important Customer Service Skills
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millennials-vs-gen-z-customer-service
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What Does "Specialized Search Engine" Mean?
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Using JavaScript to Create an Internal Search Engine
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The Business Case for AI Site Search as a Service
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Distinguishing Customer Care, Experience, and Service
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What Is An AI Chatbot? How It Can Be Beneficial To Your Business
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What Does Customer Service Mean To You: Here's How To Answer It
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A 2021 Guide on How to Improve Customer Service
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The Third Wave of Customer Support: AI Search and Natural Language Automation
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How to Empower Your Customer Support Team
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How Site Search Allows for Better User Experience
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The History and Evolution of Customer Support
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Why You Should Provide Your Support Staff with a Knowledge Management System
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How to Create an Optimal Customer Support Workflow
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A Breakdown of Good Customer Service
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Tips to Boost Operational Efficiency in Your Call Center
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The Second Wave of Customer Support: Workflow Automation
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What to Look for in a Customer Service App
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Study: Consumer Preferences for Resolving Support Issues
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Why Customer Service Is Important - the Key to Retaining Customers
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How Including A Q & A Section On Your Website Will Help Retain Customers And Why It's Important
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Excellent Customer Service Software for Your Business
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Why Customer Support Is A Brand Issue
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Resources and Skills to Build an Internal Search Engine
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The Proliferation of Content and Its Impact on Your Customers
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How Self-Service Options Can Increase Customer Satisfaction
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The First Wave of Customer Support Automation: Task Automation
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Meta Tags 101: How They Work and Why They Matter
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How to Use Reputation Management to Build Better Customer Relationships
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The Overlooked Importance of Customer Service Representatives
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What Are Search Parameters? Attributes, Rankings, And Methods
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Behind The Urgent Need for Modern Customer Support Solutions in Ecommerce
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10 tips for Managing a SAAS Customer Service Department
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Ecommerce Site Search: Creating A Competitive Edge
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World Record or False Start? Here's how the brands behind the Games' best ads actually deliver for potential customers
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Yext Data Hub: Explore Consumer Behavior, Search Trends Across The World
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What Makes a Good Customer Success Manager
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The Next Big Application of AI Search: Customer Support
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What is Search as a Service and Why Should You Use it?
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How Our Support Team Decreased Our Average Customer Wait Time by Nearly 80% - In Under Three Months
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The Curious Case of Keyword Search (And What We're Doing About It)
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The Secret to a Successful Website Redesign
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Insights 2021: More Verifiable Facts Equal More Trust and Engagement
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Reopening Checklist: How to Get Ready for "Normal"
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2021 Predictions: End-User Computing and Work-From-Home Lifestyles Will Stick Around Post-COVID
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Can the Government Fix Its Customer Service Problem? (Spoiler: It Can)
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Google's Latest API Update: More Hours
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International Women's Day 2021: Yext Women #ChooseToChallenge
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2021 Predictions from Prestigious Technology Partners Accenture and Adobe
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2021 Predictions: Our Lives Are Not 9-to-5 Anymore - And Buyers Will Search For What They Want When It's Most Convenient
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2021 Predictions: Site Search Will Become a Key Component of Digital Strategies
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2021 Predictions: Digital Channels Will Become The Default For Day-To-Day Banking - But Branches Are Here To Stay, Too
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How CPG and Retail Brands Can Adapt to Changing Consumer Expectations
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Insights 2021: As 'Fact Updates' Surge, Digital 'Nimbleness' Will Be Key to Business Success
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Extractive QA: The Next Big Thing in Search
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A $5 Million Dollar Fumble? Here's What Happens When Top Super Bowl Advertisers Can't Answer Questions Via Their Own Website Search.
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How to Skip the Marketplace and Convert More Customers on Your Own Site
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Revisions to the SEC Advertising Rule Mean Positive Change for Investors. Here's Why.
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How Insurance Companies Can Win in the New Customer Journey Model
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ICYMI: How Vanguard Uses Journey Mapping, Search to Create a Better Customer Experience and Capture New Markets
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How Healthcare Organizations Can Answer Important Questions About COVID Vaccines
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Google's Latest API Update: Version 4.8 of Google My Business (GMB) API
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Holiday Search Trends 2020: How to Manage the Biggest Digital Season Yet | Yext % %
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You Asked, Yext Answers: How Does Search Impact My Marketing Beyond SEO?
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What SMBs Need to Do to Prepare for the Holidays During COVID
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How Financial Services Organizations Can Rev Up Revenue With Reviews
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How Did Healthcare Make Digital Missteps During COVID - And What Do Organizations Need to Do Now?
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How We Took 34% of Our Own Branded Searches Back From Google
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Steven Levitt on the Unexpected Effects of COVID-19 - and Why the President Doesn't Impact the Economy as Much As You Think
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It's Time to Take the BS out of Branded Search
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3 Ways Your Brand Can Build Trust Online
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Is Every Brand a Consumer Brand Now? What to Know About Embracing DTC Tactics
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Sal Khan on the State of Education in the Global Pandemic - and Beyond
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How to Redesign Your Website to Deliver Answers And Drive Conversions
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You Asked, Yext Answers: What Do I Need in My Martech Stack?
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Google's Latest API Update: Dedicated Food Menus
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How To Redesign Your Website To Make It Work Harder For You
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The Winning Customer Service Combo? A Brainy Website and an Empowered Support Team
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How Your Brand Can Avoid Common Site Search Failures
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Misty Copeland On Life in Quarantine, Underrated Leadership Skills, and Promoting Diversity in the Dance World
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The Next Big Thing in Search: BERT
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Want a chatbot on your site? Here are 3 things you need to do
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Is Truth Subjective or Objective? Here's What Science Has to Say
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Angela Duckworth Told Yext Why "Grit" Is the Key to Long-Term Success - and How Exactly To Embody a Growth Mindset
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5 Ways to Convert Customers Into Advocates for Your Brand
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4 Ways to Reduce Churn: Exactly Why Customers Bail and How To Keep Them
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DTC Retail and the New Customer Journey: How Brands Can Deliver a Better Experience All Along the Purchase Funnel
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Doing More With Less: How to Maximize Your Marketing Spend During Times of Uncertainty
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How Consumers Decide Who To Trust Online - And What Brands Should Do With This Insight
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Losing the SEO game for your brand's own facts? Here's what to do.
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What the Pandemic Has Taught Healthcare About a Great Patient Experience
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Consumer Questions Convert to Clicks Twice as Often They Used To - Here's Why
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How Financial Services Brands Can Build Trust in a Fearful Economic Climate
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How to Emerge From the Pandemic as a Healthcare Brand That Patients Trust and Top Talent Wants To Work For
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