Associated with
Beth McEntee
Chris Jewitt
Posted Nov 24, 2020
•
7 min read
Quality and consistency: Best practices for building a strong, scalable support experience | Inside Intercom
When it comes to building a strong support experience, Chris Jewitt, Customer Success Manager at Klaus, notes that the key is to consistently measure the quality of customer conversations in order to know what's working – and where there's room to adapt and improve.
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