G2's Survey and Enterprise Feedback Management (EFM) software categories are among its most populated and active in terms of vendor engagement. We are fortunate to have so much input from industry experts to ensure these categories are reflective of the market even as it fluctuates.

Recently we have made some changes concerning these categories, including new methodology guidelines and the addition of a related category to the site. In this article, we discuss the history of these categories, previous challenges with our taxonomy in regards to the feedback software space, and the solutions we have implemented to improve them.