7 customer journeys examples for every lifecycle stage
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13 min read
7 customer journeys examples for every lifecycle stage

Virtually all Boards and CEOs have customer-centricity at the top of their business priorities list for 2020-and for good reason. In a world where digital dominates, consumer expectations are high, and competition is stiff, aligning your entire business around the customer is the only way to survive. The ever-increasing number of potential touchpoints makes implementing effective, omnichannel customer journeys seem challenging.

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