Fiona Lucas

Are you innovating in your business using the power of social media and community?

Now is the time to strengthen your client/customer relationships, build brand and your business reputation.

How? By empowering your community and your team, and through a cohesive, holistic digital strategy or education program.

Building a strong, secure and vibrant customer service platform or community can be the difference between success and failure in a world where the consumer desires trust, transparency and to feel valued. Consumers are looking beyond product. It’s time to demonstrate your values and commitment to social responsibility.

Working with you and your team, I will help you to uncover new opportunities for growth and exposure. From mentoring staff, to training in community management, or demystifying your digital channels I’m by your side. Unpacking how social media can work for you, then analysing your current processes is just the beginning.

I develop socially responsible innovative social media strategies and provide consulting services for my clients to highlight their values, create a circle of trust and build brand and reputation and increase sales.

I've trained and worked with world-leading experts in all aspects of Social Media, From SaaS startups to small businesses. I created my own niche in the industry as a social media & community strategist and "digital awareness" futurist. I am passionate about helping businesses create a nurturing environment to enable future growth.

In today's climate, it is vital to understand how digital strategies and technology impact on customer experience and relationships.

My strong interest in technology, ai & human behaviour, a research interest in digital wellness and mental health in the online space helps me to create a unique strategy for you.