Engineer turned marketer with over 15 years of business strategy, marketing, and growth product experience. Extensive track record building and growing businesses, with two prior exits (GCN, acquired by ENGIE and Olapic, acquired by Monotype) and turning a 15-person startup into a unicorn (Incredible Health). Currently leading marketing and growth at Ava Labs as the VP of Marketing, managing a team of 35 across brand, product marketing, social, growth, and business intelligence. I’m passionate about leveling up marketing sophistication in Web 3 by building teams, tech, and new tactics to grow our industry.

If you are experiencing High wait times, High attrition, fractured customer Journeys and disparate systems and technology challenges, then the 1st thing to know is you are not alone and it is a cycle you can break! For nearly 20 years my experience has been within the contact centre industry. We Provide Outsourcing and consultancy services and that what makes us a group different. We fully understand the challenges that contact centre leaders face and we have experience first hand driving positive changes! If you want help changing customer experience then we can help. When it comes to contact centres, we've probably seen most challenges ones I see regularly where I know we can help are : - 📉Inefficient process' and low productivity 🎯Lost sales and poor retention 😡High Customer Complaints and brand damage 🙇Poor culture and dis-engaged employees 🤦Clunky Customer Journey's 📲 Multiple disjointed Systems Read the below statements, which ones describe what you are focusing on or want to improve? 😀Do you want your customers to say amazing things about your service? ⚙️Do you want to improve your processes and create more capacity to handle more enquiries? 🎯Do you want help to build a team of people that pull together, communicate more effectively and increase drive to deliver better performance? 🚶🚪 Do your people tell you things need to change by walking out the door? 🙂😟😡Do you feel you need more highly skilled Managers and employees to perform at the higher level? Quite often we know what needs to be done but we don’t have the time, the energy or the resource to work on them all at the same time That’s where FAB can help, we specialise in: - 📞 outsourcing 🛠Contact centre consultancy 🧑‍🏫Contact Centre training programmes 🧏 Leadership development 📲 Technology integration We believe 𝙊𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙖𝙡 𝙀𝙭𝙘𝙚𝙡𝙡𝙚𝙣𝙘𝙚 + 𝙀𝙢𝙥𝙡𝙤𝙮𝙚𝙚 𝙀𝙣𝙜𝙖𝙜𝙚𝙢𝙚𝙣𝙩 = 𝙂𝙧𝙚𝙖𝙩 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙀𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 Using our contact centre diagnostic we analyse your centres data, and our 6 step process improvement programme helps you plan and prioritise actions to drive change, establish root cause and fix the problem which means no more sticking plasters! We focus on people, process and technology to raise capability, build a robust operation and create a high performance culture. To find out and more book in a for a free Contact centre health check👇👇 >>>>> https://calendly.com/garry-gormley/contact_centre_health_check 🌎Visit www.fabsolutions.co.uk ☎️07824 99 5454 📧 [email protected]

Accomplished executive with 15+ years of diverse leadership experience growing non-profit and for-profit organizations through new product/service development, innovative strategies, staff/Board development, and dual transformation. Exceptional at strategy design and execution, Board relationships, team development, and creating customer value using human-centered design. Polished writer and speaker.

10+ years of experience working with cross-functional teams at Global corporations in technology space. Experience in solving business problems in the areas of Growth Strategy, Business Development, Sales operations and Business planning. Strong analytical and problem-solving background, with experience in stakeholder management and senior executive communications

I grew up in a family of professional clowns and at the heart of things I am an entertainer. Whether it's telling a story, playing a song, or analysing the complexities of your business to optimize your workflows I bring a smile and my special brand of energy. Learning should be fun and growth exciting, so bring your challenges my way! I'm ready

With more than 20 years of Bio-Hacking and functional medicine experience, he is obsessed with the function and performance of the human body and finding innovative ways to help people achieve absolute peak function in their own bodies. He works with a hand-picked clinical team of Board-Certified physicians (M.D.’s), PhD researchers, business leaders, functional medicine experts, motivators, and scientists with one relentless mission.....to uncover the safest and fastest way to optimize your mind, body, and spirit through modern science. Gary has worked with and everyone from CEOs to professional athletes from the UFC, NFL, Professional Boxing, and entertainment industries. He has changed the lives of countless individuals.... #ITSJUSTSCIENCE

A storyteller with an eclectic background, a passion for people and the arts. A creative leader and digital marketing "maven" striving to improve in all things content, creative and digital. A highly capable media & communications and branding professional. A talented writer, editor, filmmaker, and much much more... Creativity is in all that we do, so... Do what you love! Love what you do!