I am a seasoned executive, with more than 10 years in SaaS and agency services leadership roles, and more than 5 years building, scaling, managing, and inspiring remote and on-site customer success teams. I am a passionate advocate for both my customers and colleagues, leveraging my background in human resources to build trusted partnerships that enable growth, retention, and success.

I am passionate about helping small businesses with their strategic brand management. With proven experience in all facets of marketing & brand management I am the perfect partner to help you meet your strategic & relationship marketing goals. I'd love to talk to you and learn more about your business. Let's meet for coffee!

I'm a product management and design executive, experienced in SaaS - scaling startups and creating global teams. Along with managing products, I've led the product creation process from ideas / inception, product development through to commercial release and adoption. I also have extensive experience working with legacy products and consolidating acquired products. I help organizations become customer and people-focused, creating product and service experiences which meet real needs and achieve successful commercial outcomes. I've built and led global teams to create products which are useful to people and businesses. I’ve spent over 27 years in the tech industry, focusing on the disciplines of product management, user experience, customer experience and product development. Throughout this time I've collaborated with executive teams to drive business and people-centered processes through organisations. I’ve led customer transformation initiatives which cultivated an understanding of user experience with organisation leaders - encouraging them to continually adopt UX, CX and Design Thinking practices. I firmly believe teams need to understand problems before jumping into solution mode. Goals, metrics, and questions for any project need to be clearly mapped out to ensure a shared vision. Specialties: SaaS, transitioning from single product to multi-products and platforms. Building and managing high performing teams. Product Management, UX Thought Leadership, Experience and Customer Journey Maps, UX Design, User Research, Mobile, Web and Desktop Application Development; Interaction Design; Usability Testing, Usage Testing, Management, Web Metrics, Strategic Planning, Product Innovation, Online Training, Online Support. Podcasts: Moving from service-led to product-led https://www.mindtheproduct.com/moving-from-service-led-to-product-led-kirsten-mann-on-the-product-experience/ Do the right thing by people https://100productmanagers.com/interviews/kirsten-mann-oracle Better Future https://www.betterfuturewild.com/post/kirsten-mann-better-future-spotlight-12 Made for people https://betterfutureawards.com/d100/news_details.asp?AssetId=72779 Regular panellist and presenter at industry events and meetup events including: Leading the Product Product-Led Alliance Product Management Festival PauseFest Product anonymous and Product Talk Melbourne UX Leadership Meetup The UX Design Group of Melbourne Women in UX

I am an award winning marketing professional and with over 25 years experience in all areas of marketing, including: Digital Marketing Marketing Analytics CRM Marketing Email Marketing Social Media Campaigns Membership Development Customer Service Program Development Copywriting Video Production Operations and Process Development Marketing Plans and Strategy Proposal and Presentation Development Perhaps most importantly, I offer a history of proven results, as evidenced by the following accomplishments Grew website traffic by 44% over 12 month period Grew email click rates by 25% in a 8 month period Grew non-profit organization asset size 50% in 18 month period Grew sales over 30% in 12 month period Developed social media campaign that had over 10% participation rate Developed a membership program that grew accounts by over 50% in an 18 month period

A creative and results-oriented leader with expertise developing comprehensive and integrated digital media solutions. Known for innovative and engaging strategies to meet business objectives. Proven experience developing and expanding relationships with customers and vendor partners. Superior skill for translating technical prose into meaningful language. Six Sigma Green Belt certified. MBA in Systems Thinking & Management.

Experienced Head Of Digital with a demonstrated history of working in the marketing and advertising industry. Skilled in Digital Strategy, Account Management and finding digital solutions for any needs.

Ideation | Input | Strategic | Command | Activator Experienced Customer Success Leader with a demonstrated history of working in the SaaS industry with a specific concentration in cloud computing and QA automation. Skilled in Customer Relationships, Sales and Account Management, Organizational Strategy, Customer Success Scalability, and Public Speaking.

Data-driven marketing leader with over 12 years of experience across the buyer journey, with demonstrated expertise in Customer Marketing, Advocacy, Demand Generation, Business Development, and Campaign Management. Results-oriented manager with a track record of achieving and exceeding corporate and marketing objectives. Experienced in building teams and functions from the ground up. Passionate about cross-functional collaboration and uniting sales, marketing, and customer success efforts for an impactful customer experience - while bringing fun to work!