Goals: 👋🏾 To help you communicate, connect, and convert in a more personal and human way ☀️ To wake up every day excited to make things and to make things more effective 👪 To invest in my family 🌳 To be outside 💰 To require less, spend less, and give more 🌎 To leave things better than I found them Specialty Short List: 🎧 Podcast host - The Customer Experience Podcast. 🎓 Educator - content writer, producer, and editor; speaker and presenter. 📙 Author - Rehumanize Your Business (Wiley, 2019). 📒 Author - Human-Centered Communication (Fast Company Press, 2021). 🔬 Marketing strategist. Messaging specialist. Branding enthusiast. 🎯 Multi-channel and multi-media campaign builder. Specialty Longer List: Content creation | Collaborative participation | Teaching & training | Listening | Connecting goals to strategies to tactics | Short form promotional messaging | Speaking - particularly when well-versed and personally passionate about the topic | Writing - particularly with brevity and clarity | Quipping | Collecting, arranging, processing and editing words and images | Adobe Creative Cloud - Premiere, AfterEffects, Photoshop | Also, I've run TONS of email marketing to engage, educate, and nurture. Brief History: After a year of driving a full-sized school bus to two dozen cities (story in the Experience section of my profile), I spent a dozen years leading marketing teams inside local television stations in Grand Rapids (MI), Chicago, and Colorado Springs. As boredom with the work crept in, I earned an MBA and did project work for a variety of companies to explore interests and identify transferrable skills. In that process, I connected deeply with the team and mission of a bootstrapped software startup, BombBomb. When I joined BombBomb, we had fewer than 10 employees. Since then, we've enjoyed +2,000% growth in team size, +32,000% growth in customer size, and +52,000% growth in revenue. We're a team of 125 people (based in downtown Colorado Springs but also distributed) who are on a mission to rehumanize people who've been dehumanized by system or circumstance; we're funding the effort by helping people rehumanize their business communication with video email and video messages. I've now spent a decade helping people enjoy clearer communication, human connection, and higher conversion by replacing some of their faceless, digital communication with simple, personal video messages in emails, text messages, LinkedIn messages, Slack messages, and similar. I've sent more than 14,000 videos myself and co-authored two (and a half) books on the what, why, who, when, and how of this "relationships through video" movement. #CustomerExperience #HumanConnection #HumanCentered #SalesProcess #VideoTraining #VideoTips

The first time my writing ever got recognized was in third grade when I won a writing competition. From there on, my path was crystal clear. It was either writing that would be my future or making it to Mars. Literally. I didn’t make it to Mars though. Flash forward to my adult version and I’m a freelance writer who doesn’t like dog-eared books and prefers working in silence, adding life to boring topics. I work with folks interested in tapping into quality content to educate and engage with their audience. I pair storytelling and research with a pinch of emotion to write engaging long-form blog posts and articles covering productivity, digital marketing, and other important matters like customer experience and UX design. As a content writer, my focus doesn’t sway from: • Subtle keyword insertion in the content • Extensive research backing all claims made • Crisp writing minus the fluff and plagiarism To me, there is nothing as good as beautiful writing which is why my love for reading storybooks in a corner while the other kids played has evolved into a love for novels. Oh and before I drop the mic, I’ve one last thing to add: Hello and welcome to my world of words. How can I help you? Shoot me an email at [email protected]