As an experienced account management and customer success professional with a strong general and marketing background, I currently lead a team of 13 account managers to drive email marketing success for a large range of EMEA clients. Passionate about motivating my team to deliver exceptional results, my key achievements include exceeding annual account management sales targets, devising and implementing strategic account management at Adestra, and training the team to deliver my customer success vision generating unrivalled retention rates. My background ranges from marketing and product developement, to leading and developing large teams, and strategic planning. I'm motivated by customer-centric values and solving business challenges.

If I've learned nothing in my years in working with customers, I've learned that the customer isn't always right, but their feelings are valid. We've all heard the age-old tale from Henry Ford: "If I had asked people what they wanted, they would have said faster horse." As a Product Manager, my goal is to understand the underlying cause behind a customer's negative experience/feelings for a product and to collaborate with clever people who have the creativity to come up with an innovative solution. My happy place is at this crossroads--where active listening and teaching collide. I love to be the compassionate ear to my customers and to be the voice of those customers for my team.

Always putting productivity first allows Tristan to build systems & processes that help businesses to easily, not only manage, but actively grow their digital & social presence, with less effort and time. From a strong hospitality background, Tristan regularly draws on this experience to help all clients remember the importance of putting the customer experience first, and building solutions lead eco-systems not just products and services. Tristan builds recipes that business owners and their teams can easy follow to achieve strong results online. Become great at storytelling, be authentic, honest and connect with your followers - where they are and you won’t go far wrong. ItsNomad9 is a concept Tristan created whilst travelling in Australia. A Full Digital Media Agency that puts social at the heart 💕 by offering opportunities to those less fortunate. Get the help you need & feel good about it too! Tristan & the team are always excited to help new clients and can help in the following areas: DIGITAL MEDIA SERVICES: ▶ Business Strategy Consultation ▶ Content Creation (Including 360 Photography & Video Production) ▶ Google My Business, Maps & Street View Setup & Migration ▶ Full Digital Media Account Management TRAINING OPPORTUNITIES ▶ Team Training Programmes + Workshops ▶ Conference & Event Presentation / Public Speaking Whether it is one to one help or preparing and training your team to excel, ItsNomad9 offers bespoke packages that deliver in the areas of: ▶ Team Building ▶ Emotional Intelligence ▶ Enhancing The Customer Experience ▶ Easy Content Creation WHO IS TRISTAN GRIFFITHS? Having started his first business aged 12, accruing over a decade of hospitality experience & now backed by a Digital Media Degree from one of the UKs most acclaimed creative universities - Tristan is working at various locations across the UK, delivering results for clients worldwide.

I am a very personable actuary with over 20 years actuarial and financial services experience developed across many different product types and sales channels. Two areas where I particularly thrive are: commercially, where my naturally competitive nature is well coupled to strong commercial acumen and a focus on the customer and being a strong leader, developing both teams and individuals

Experienced writer with a demonstrated history of working in the tech industry. Skilled in Copywriting, Journalism, and Product Analysis. Strong media and communication professional that graduated from Northwestern University in 2019.