Michael Logan

Michael Logan

LinkedIn
Generative AI, employee experience tech and CX evolution
Podcast Episode
Generative AI, employee experience tech and CX evolution
S4 Ep 8 The future of CX in financial services
Podcast Episode
S4 Ep 8 The future of CX in financial services
S4 Ep. 7 Technology convergence is reinventing customer experience
Podcast Episode
S4 Ep. 7 Technology convergence is reinventing customer experience
S4 Ep. 6 Take an outside-in perspective on knowledge management
Podcast Episode
S4 Ep. 6 Take an outside-in perspective on knowledge management
S3 Ep. 12 Making the business case for new customer experience technology
Podcast Episode
S3 Ep. 12 Making the business case for new customer experience technology
S3 Ep. 13 Provide agents and developers with an engaging UX for the best CX
Podcast Episode
S3 Ep. 13 Provide agents and developers with an engaging UX for the best CX
S2 Ep. 8 AI and the Customer-Centric Enterprise
Podcast Episode
S2 Ep. 8 AI and the Customer-Centric Enterprise
S4 Ep. 1 Ascension "Spring Cleaning" Strategy for a Successful Migration to Cloud CX
Podcast Episode
S4 Ep. 1 Ascension "Spring Cleaning" Strategy for a Successful Migration to Cloud CX
Why knowledge management is a powerful customer experience asset
Podcast Episode
Why knowledge management is a powerful customer experience asset
S3 Ep. 10 The next AI frontier: EX superpowers
Podcast Episode
S3 Ep. 10 The next AI frontier: EX superpowers
S3 Ep. 7 The power of technology to engage CX employees
Podcast Episode
S3 Ep. 7 The power of technology to engage CX employees
S3 Ep. 5 Using tech to retain, support and train agents
Podcast Episode
S3 Ep. 5 Using tech to retain, support and train agents
S2 Ep. 12 The technology that drives empathy at scale
Podcast Episode
S2 Ep. 12 The technology that drives empathy at scale
S4 Ep. 5 Best practices for using chatbots to enhance the customer journey
Podcast Episode
S4 Ep. 5 Best practices for using chatbots to enhance the customer journey
S3 Ep. 14 Live from Enterprise Connect 2023: Rethinking AI, CCaaS and EX 
Podcast Episode
S3 Ep. 14 Live from Enterprise Connect 2023: Rethinking AI, CCaaS and EX 
S3 Ep. 2 How not to bot
Podcast Episode
S3 Ep. 2 How not to bot
S3 Ep. 9 Supercharging your CX with the right apps
Podcast Episode
S3 Ep. 9 Supercharging your CX with the right apps
How OVO Energy builds better bots - faster
Podcast Episode
How OVO Energy builds better bots - faster
S4 Ep. 3 – How Unisys moved to cloud with speed and agility
Podcast Episode
S4 Ep. 3 – How Unisys moved to cloud with speed and agility
S4 Ep. 4 AI: The best is yet to come for CX
Podcast Episode
S4 Ep. 4 AI: The best is yet to come for CX
S3 Ep. 11 Get buy-in for your CX technology transformation
Podcast Episode
S3 Ep. 11 Get buy-in for your CX technology transformation
S3 Ep. 8 The endless possibilities for outbound engagement
Podcast Episode
S3 Ep. 8 The endless possibilities for outbound engagement
S3 Ep. 6 Optimize CX tech adoption through training
Podcast Episode
S3 Ep. 6 Optimize CX tech adoption through training
S2 Ep. 11 Customer journey management - the next step in CX evolution
Podcast Episode
S2 Ep. 11 Customer journey management - the next step in CX evolution
S3 Ep. 1 The key to retaining top CX development talent
Podcast Episode
S3 Ep. 1 The key to retaining top CX development talent
S2 Ep. 10 What's hot at Enterprise Connect 2022
Podcast Episode
S2 Ep. 10 What's hot at Enterprise Connect 2022