I am an experienced Customer Success leader, and have been responsible for building and scaling world-class Customer Success Teams. I empower my teams to guide customers to value quickly, and create amazing experiences throughout the customer journey by helping them achieve their business outcomes. I have over 13 years of experience in the technology space, with 11 of those years being with hypergrowth companies that are looking to reach or surpass the 200M ARR milestone I have built and led teams that provide customer support, produce customer education content and certifications, drive adoption and trial conversion through 1-to-many initiatives, and scaled Customer Success Teams around the Globe in Vancouver, Toronto, Montreal, Mexico City, Europe, and Vietnam. Before my career in technology, I was a strength and conditioning coach to professional athletes and fitness presenter for 10 years. I have bridged my professional coaching experience with my technology career to provide a leadership experience that fosters an amazing culture of collaboration and employee success. I thrive on teamwork and have a passion for leading and elevating teams to new levels. I have achieved quarter-over-quarter-predictable results, and have the curiosity and coachability that allows me and my teams to evolve and keep pace with new challenges and growth.

A seasoned digital marketing executive with solid experience that enjoys creativity, innovation and the challenges that lead to measurable results.

Hi and welcome to the about section of my profile. While I have you here I'd like to tell you a bit about what I do and why I do it. I work in digital marketing and specialize in website optimization/CRO. This line of work to me means trying to fix the world one website at a time. You may find this incredibly naive but I think it's important to find meaning in your work. The world is filled with bad UX that serves nobody and dirty marketing tactics that are used to get the visitor to consume anything that’s put in front of them. I don't believe in that. I want to research real problems that need solving and create meaningful solutions for them. 📹 Video podcast ➡️ https://koalatative.com/show/ 🔖 Optimization and digital marketing blog ➡️ https://koalatative.com/blog/ 📈 CRO services ➡️ https://koalatative.com/services/

Gerd Leonhard ranks as one of the top 10 futurist keynote speakers, worldwide, with over 1600 engagements in 50+ countries during the past 2 decades and a combined audience of over 2.5 Million people. He is also a leader in Virtual Keynotes and Video Seminars. Gerd has written 5 books including the best-selling ‘Technology vs Humanity’ (2016), now available in 12 languages. Gerd’s films on the future of technology and humanity, digital transformation and artificial intelligence have reached millions of viewers, and are regularly shown at many conferences and at in-house corporate trainings. Gerd’s client list includes most Fortune 500 companies as well as many governments and NGOs. Gerd is a global influencer in the field of digital ethics (the ethics of technology). He is a pioneering keynote speaker using animations, video and audio in fascinating new ways. Gerd is also a film-maker running his own film studio, TFAStudios, and the CEO of TheFuturesAgency, a global network of 50+ leading futurists. Gerd is considered a leading voice on a wide range of topics including artificial intelligence and cognitive computing, the opportunities and challenges of being human in an exponential society, a sustainable business and cultural ecology, TV / film, radio and broadcasting futures, innovation, leadership and entrepreneurship, ‘hard-future’ consumer trends, (wo)man-machine futures, the IoT, big data and automation and many others In 2006, The WSJ called Gerd ‘one of the leading Media Futurists in the World’, and in 2015 Wired Magazine appointed Gerd #88 of the top 100 influencers in ICT in Europe. Gerd's keynotes, speeches and presentations are renowned for their hard-
hitting and provocative yet inspiring, often humorous and always personal
motivational style. Gerd is a fellow of the Royal Society for the Arts (London) and a member of the World Future Society. A native German, Gerd resides in Zürich, Switzerland, and also maintains an office in San Francisco. He presents both in English as well as in German.

Strategic thinking, technology expertise and experience in operational management form the basic underpinning of my work. In the last years I have specialized on machine learning in the rail business as well as in the industrial sector. My task has been to identify and implement new value propositions based on analytics insights, developing new business models and create tangible value for our customers. Now I am implementing this in my position as head of the Siemens IoT platform and MindSphere application centers. Specialties: Machine learning, artificial intelligence, Big Data, Big Data technologies, Technology management, Strategy, Project Management, Process management, Project Controlling

Performance-driven writer/editor with excellent interpersonal and communication skills and 10+ years of experience in the customer service industry. Proficient in Microsoft Office and Google Drive formats. Basic knowledge of digital imaging and photo editing software and HTML web coding. Capable of producing high-quality results in a fast-paced work environment while working independently or as part of a team.