Hello. I am Jon Allen, Vice President of Go-To-Market Strategy for Verint Community at VERINT The Customer Engagement Company. My role is to ensure our customers are well served by our strong sales, service and support teams along with our channel partners. Our customers leverage Verint Community (formerly Telligent) to improve their online customer service, engage customers and prospective buyers in more meaningful ways. In the process they learn how consumers, partners and businesses use their products and services. ● EXPERIENCE With 25+ years of Leadership and Technical Development in High Tech and Customer Service/Support sector, I have experience interacting with all levels of organizations. Experience in Software and Services related to: ► Online Community and Collaboration Software ► Knowledge Management/Decision Support (KM) ► Customer Relationship Management (CRM) ► eBusiness/eContent Delivery ► Financial Services and Insurance ► Customer Communications Management (CCM) ► Mortgage Lending, Real Estate Land Title and Escrow I have operational experience in Solution Sales, Consulting, Change Management, Operations, Service and Support Strategies, and Technical Instruction, and internationally in North America, Europe and Asia. ● STRENGTHS My strengths are in team and customer relationship building, problem-solving, oral and written communications, public speaking, presentations, negotiating, influencing, business acumen, conflict resolution, and developing others. ● PERSONAL Outside of work I like to spend time with my family and friends, find ways to help those less fortunate, and volunteer my time and resources to support programs like the Wounded Warrior Project and LPW Warriors to give back to our brave men and women in uniform. ● CONTACT I will connect on LinkedIn if I have spoken to you, done business with you or know you as a friend. Otherwise, you can contact me as below - Cell: +1.214.850.8876 Email: [email protected] Web: https://www.verint.com/communities

Jon Arnold is Principal of J Arnold & Associates, an independent analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of communications technologies on digital transformation. Core areas of expertise include unified communications, collaboration, team messaging, cloud services (UCaaS/CPaaS/CCaaS), AI, automatic speech recognition (ASR), future of work, contact centers, customer experience, video, VoIP, and social media. He has been consulting in many of these areas since 2001, starting as an analyst at Frost & Sullivan, and his independent practice was founded in 2005. JAA is based in Toronto, Ontario, and serves clients across North America as well as in Europe. Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog, along with daily commentary on Twitter and LinkedIn. In addition, Jon produces a monthly podcast - Watch This Space – which is a regular feature in his monthly newsletter, JAA’s Communications and Collaboration Review. In 2019, he has served as a judge both the Voice Summit 2019 Awards, and has been a Best in Biz Awards International judge since 2016. Also in 2019, Jon was named a “Top 50 Unified Comms Influencer”, and a “Top 30 Contact Center Influencer”. In 2018, Jon was included in a listing of “Top 10 Telecoms Influencers”, and “TOP VoIP Bloggers to Follow”. He has been consulting about these technologies since 2001, and contributes to publishers and portals such as UCStrategies, Ziff Davis/VoIP News, TechTarget and Internet Telephony Magazine. Jon is frequently cited in the media, speaks regularly at industry events, and is an active member of the SCTC. Key focus areas and services offered: White papers, webinars, custom research, ghost writing,competitive positioning, market monitoring, go-to-market strategies, identifying alliance partners, monetizing patents/intellectual property, introductions for VCs, and board advisor.

As a writer in the tech space, I strive to create content that is both incredibly useful and fun to read. My experience includes: Positioning strategy and branding, Creative content, B2B digital marketing, Remote work, Startups, Employer branding, and all things Saas.

Working closely with our customers to ensure that they are getting the maximum out of our partnership. Providing advice with best practices and custom built strategies, to make sure that our customers are having the best policies in place to optimize their customer experience.

I am passionate about working at the intersection of business experience and technology. Creating new experiences, products and solutions which people actually use and create impact is what drives me. Combining different perspectives, working in iterations with real user feedback and focus on the right problem is key, regardless if you apply human centered design, design thinking, lean start-up, scrum, growth hacking or a combination of all of them.

Experienced Marketer and Web Designer with a demonstrated history of working in the health wellness and fitness industry. Skilled in Coaching, Sales, Entrepreneurship, Sales Management, and Team Building. Currently the Owner/CEO of Troyer Websites as well as building a Marketing Team.