I love solving problems and growing people. Over 20 years of experience leading distributed technical support teams in fast-paced 24/7 environments, supporting enterprise customers. Hands-on experience providing leadership and support in improving efficiency, reducing delivery gaps, defining growth priorities, building and sustaining high-performance teams, mentoring and coaching future leaders, and creating a world-class support experience I successfully completed Corporate Innovation LEAD Executive management certificate program from Stanford University (2019-20) Outside of work, you'll find me jogging, exercising and driving long distances. I am intrigued by human psychology and the complex cocktail of emotions we all are.

I'm a tech executive, general manager and a roll up the sleeves customer obsessed sales and services leader who loves creating happy customers and high-performing teams. Experience scaling businesses at many stages of revenue, leading sales, pre-sales and post-sales teams inside companies large and small. I believe in managing Customers as assets of the organization, uniting teams to deliver valued customer experiences and empowering the field to listen to customers and establish customer empathy. My recent interests and experience include AI, Customer Experience, Mobile, Security, Blockchain, bots and cloud computing Digital transformation Sales Management Services Management Industry/Vertical Products and Marketing Business Development Corporate Strategy General Management Field Operations

My passion is creating a sustainable portfolio of software products with self-perpetuating growth engines that are essential to my customers’ business. My playbook is to forge together a compelling product vision, brought to life by agile design-led development, and introduced to the world with captivating product storylines. Throughout my career, I have delivered products at Salesforce and in nearly all software divisions as well as five acquired businesses at IBM. I constantly hone my sense of what customers need, which innovations will succeed in the marketplace, and prioritizing investments to ensure a sustainable competitive advantage. A compelling vision needs great engineering and go-to-market execution to become reality. I have a keen sense of how to develop, deliver, and position products with the right balance of time, energy, and resources—all while building leadership talent along the way. Seeing my team’s efforts yielding multiplicative results while turning vision into reality, and producing meaningful, industry-changing work is my greatest reward—second only to seeing our products improving people’s daily lives and transforming our customers’ businesses. As a leader, I know that the best idea wins. I actively seek out new approaches and fresh perspectives because curiosity, passion, and learning are essential to our success. I am grateful to have had the incredible opportunity to learn the art of product from some of the best in the business. I strive to become a better leader every day, not just for my team but also for a troop of Boy Scouts and for the competitive robotics teams that I coach. I seek to bring to each team what it needs most, whether it’s direction, clarity, expertise or just the entrepreneurship and grit to get it done. As a career-long storyteller and mentor, I love sharing my knowledge with others and am constantly recruiting top talent. Connect with me and let’s talk tech and leadership!

Experienced leader in AI, software engineering and managing large teams. Architected many AI products, large-scale distributed systems, distributed databases and highly concurrent systems.

Results-driven QA Architect with over twelve (12.5) years of experience in software quality assurance and have successfully delivered many testing projects in multiple domains - Banking and ecommerce. Expertise on defining test strategy for various application types (web, mobile, desktop, API) and various testing types such as End to End, Integration Testing, GUI Testing, Cross-Browser Testing, Compatibility, Regression, Performance and User Acceptance testing. Have extensive knowledge on defining and implementing automation framework, continuous integration and delivery, agile methodology, performance monitoring and looking to utilize my skills and education to help the company become more efficient and profitable. Capable of bringing in enthusiasm and awareness to projects, applying expert judgement to mitigate risk, keeping teams focused and delivering success in rapidly evolving business needs.