Total Rewards and HRIS leader. Passion for Sales Compensation. Business process optimization with focus on automation, efficiency, and accuracy.

A Colorado native who is deeply passionate about her city, I have had the privilege of supporting numerous businesses in the area with their customer and client needs. I firmly believe in prioritizing the well-being of others above my own, a value that is evident in my work in multiple ways. During my tenure at T. Rowe Price, I discovered my passion for employee engagement through nurturing the needs of our internal clients, and our employees. I firmly believe that happy and healthy employees are the key to a thriving organization, and I have made it my mission to carry this mindset wherever I go. At Ford Motor Credit, I prioritized the needs of my customers and book of business, but employee engagement also held great importance to me. I planned and executed various site-wide events, including carnivals, holiday celebrations, and award ceremonies. However, the fun didn't stop there. Upon joining United Health Care, I witnessed firsthand the crucial importance of taking care of employees, particularly those facing health challenges. To address this, I created a site-wide newsletter, implemented an employee recognition program, organized food days and family events, and more. As a Communication Specialist, I forged strong partnerships with local businesses and reported directly to the leadership team and decision-makers at United Health Care. I oversaw a team of over 35 employees, ensuring smooth operations and managing various project responsibilities. Tracking financial transactions and providing consistent employee feedback were also key components of my role. In 2020, when remote work became the new norm, I had to adapt and pivot. Recognizing the significance of maintaining a human connection in the virtual space, I joined BombBomb—a company dedicated to bringing humanity back to our daily communications. In my current role, I help businesses and their employees establish genuine connections through video communication. Despite working remotely, I have continued to pursue my passion for employee engagement, leveraging various avenues to foster meaningful connections, whether face-to-face or in front of a screen.

Marketing events, event marketing, field marketing, experiential marketing, event planning, corporate events, strategic sponsorships, event/project management, or all the above? Let's just say that I love to bring people together in creative and strategic ways to engage and amplify a brand's message...whatever that message may be. Proud of a proven track record of developing teams and functions that deliver great results cross functionally even amid change and volatility. Passionate champion of events as a results-driven marketing and engagement channel, reporting into and working alongside C-Suite and/or Senior Executives while managing expectations, influencing change and innovation, and developing an event marketing strategy that directly impacts an organization's goals and objectives. And with all that being said, I like to have a little fun while at it.

Tawheed is Product Manager and Tech. Consultant with hands on experience delivering end to end Data, Analytics and Enterprise Software projects & products. He has wide ranging functional and industry experience including with clients in Oil & Gas, Telecom, Banking, Public Sector and Engineering & Construction. He is well versed in agile product management, and always prioritizes outcomes vs. outputs. Tao holds a Bachelor of Science with distinction in Mechanical Engineering and is currently pursuing a Master of Science in Computational Data Analytics form the Georgia Institute of Technology (part time).

Tayla Carpenter is a freelance writer specializing in software, finance, and technology. Her work has been featured on the websites of several leading fintech and tech providers.

Award winning social media leader with more than nine years of experience in integrated brand marketing, content creation, social engagement, and strategic partnerships. Creative and consumer-centric people leader with proven track record of shifting brand sentiment, driving revenue and business leads. Adept at developing strategies to advance brand awareness, build trust and deepen relationships with customers, employees and prospects.

🌉 The scene: The Devil’s Cauldron waterfall in Baños, Ecuador 🧍 The cast: Me, a bridge attendant, and a kind stranger 🤔 The problem: I wanted to get a photo of the Devil’s Cauldron waterfall from the perfect angle . . . but had to cross a long rickety wooden bridge to get there, and I have a terrible fear of heights and fast-moving water (and I can’t swim, either). 😊 The resolution: So, I was standing on rope-and-wooden plank bridge suspended over a stunning, raging waterfall called The Devil’s Cauldron. Every time I would try to take five steps forward, my heart would practically beat out of my chest and I would take four steps back. After 20 minutes, the bridge attendant asked me what the problem was. I explained my fear of heights and that I was afraid to cross. He asked if I would cross if someone went over with me. I shrugged my shoulders, doubtful that anyone would want to help a random stranger cross a crowded bridge on a scorching Sunday. Just a few moments later, the bridge attendant walked over a with a man in a yellow jacket who was grinning from ear to ear. The man took my hand and tried to soothe my nerves with jokes as we walked over the bridge. In what we seemed like no time at all (and after my heart nearly pounded out of my chest), we had crossed the bridge and I was able to taken in a breathtaking view of the waterfall. So, what does all of this have to do with my career? 🤷‍♀️ I want to do the very same thing for customers that the stranger in yellow jacket did for me: guide and support them one-on-one as they work to achieve their goals. My entire career has been focused on customer education and support in one form or another, first as a communication coach for non-native speakers of English, then as a content marketer, and now as a customer experience specialist. I help customers to achieve their goals with your product (and subsequently increase revenue and retention) by using a mix of educational content creation, high-touch and low-touch customer support, collaboration, and empathy. Here’s a bit more about what I offer customers (and your business in particular): • Customer onboarding and education • Customer support provided via phone, email, live chat, and SMS • Content creation, from blogs and marketing emails to support documentation • Customer de-escalation • A background in serving customers from various fields, including SaaS, DTC, and education • Remote communication and collaboration

I am a Product Operations Lead at Sedna, Cambridge MBA and former employee of Deliveroo and Google, with 10+ years of experience in customer experience and product operations. A technically minded problem solver, I draw on my background in Psychology, technical product support and operations management to create flexible, user-first experiences; optimise these solutions; and oversee their scale at a global level. I have experience leading teams, developing internal and external content, producing technical training, driving process improvements, product improvements and working cross-functionally with product, sales/marketing and engineering teams. My interests include user-first product development, magical customer experiences, and operationally efficient processes.