Accomplished Learning and Development leader with demonstrated accomplishments and 22+ years experience in leading best practice learning initiatives with proven success in the strategic oversight of enterprise performance improvement platforms and consulting practices. Professional Accomplishments 2018 Certified John Maxwell Team Coach, Speaker, and Trainer. Developed “Pricing Foundations” blended learning program in response to an urgent business need. Results: After implementation of the learning program the price yield increased by 1.5 basis points within 3 months and the CEO commends the training team for Q1 and Q2 2014. Using ROI methodology to evaluate all compliance programs, I created an Excel-based worksheet to collect financial and operational effectiveness. Results: Moved two instructor-led training program to virtual instructor-led yielding a cost savings of $938K in travel cost and increased productivity by 2 days per person. Critical Skills • Created Development Strategy for Frontline Leaders (soft skills vs. technical competencies) • Competency-Based Development for Critical Job Roles • Developed and Implemented Global Instructor-Led / Virtual Instructor-Led / Blended / Informal Learning / Mobile Learning for Employee Development • Implemented Enterprise-Wide Talent Management / Succession Management /Learning Management Systems and Processes • Conducted Coaching and Succession Planning Sessions for Organizational Leaders to Develop Leadership Talent • Created Talent Metrics using HRIS Data for Workforce Planning • Managed Instructional Designers, Developers, and Programmers and $13.6M Training Budget • Created Project Portal for Finance High Potentials • Using Adult Learning Principles and Working with Subject Matter Experts Developed Training for Certification Programs

Everyone deserves to feel like they belong. And I'm on a mission to ensure more consumers and employees feel like they do. Unfortunately, far too many businesses push potentially loyal customers away (without even realizing it), because they send the signal across various aspects of their customer journey that "you don't belong here." This happens far too often with consumers who have differences that make them not so cleanly fit into what is considered to be "mainstream." I know this first hand, because I have a lot of differences (Black woman, gluten-free diet, left-handed, former expat, immigrant husband, multi-racial child, bi-lingual household.) Combine my experiences as a consumer with differences, with my MBA, more than 10 years in marketing at Johnson & Johnson (J&J) and other healthcare companies, and more than 10 years as an entrepreneur, and I have a unique view of the intersection of diversity, inclusion, belonging, customer experience, and marketing. Now I'm an inclusive brand strategist, coach, educator, keynote speaker, and CEO of Thompson Media Group where I guide brands on how to make more customers, especially those that are chronically underserved, feel like they belong. I write columns for Forbes and Inc. on inclusive marketing, belonging, and customer experience. My articles have also been published in Entrepreneur and Success. I'm also host of the Inclusion & Marketing podcast, which is part of the HubSpot Podcast Network.

3+ years of experience in content writing, including website articles, blogs, resource pages, guest posts, outreach emails, ad-copies, product descriptions, forum content, etc. Worked in various niches including SaaS product writing, gardening, health, and whatnot! Well-versed in the on-page SEO techniques that are required to optimize the content, which include writing meta descriptions, finding primary and secondary keywords, putting internal and external links, adding alt texts and publishing the content on WordPress. Worked with various tools spanning YOAST SEO, Grammarly, Hemmingway editor, SEMRUSH tool, etc.

Every person online has their own subconscious/ conscious list of content sources mapped to a subset of their overall information needs. I like to call these sources content destinations and am so fascinated with the power it holds for any content marketing program that I wrote an entire article on it. You can check it out here 👉https://smartscalemarketing.com/blog/content-destination-the-holy-grail-content-marketing/ For example, ever since I chose to pay more attention to my habits, James Clear 3-2-1 Newsletter has become a must-read for me every Thursday. Whenever I want to learn more about SEO, I visit the Ahrefs blog. Whenever I need want some tips on wealth and success, I visit Naval’s Twitter profile. Basically, I have an extensive list of go-to content sources that I visit based on my information needs. You may be thinking – “What if I can become a content destination for my target audience for a subset of their information needs. That can do wonders more for my content marketing program.” Yes, it will. This is where my 5+ years of expertise as a content marketing strategist comes in. I can help turn your unknown SaaS blog into a go-to content destination for your target audience that they would visit to meet their content needs on topics that your product/ service can help with. This is made possible with my suite of content destination journey services. 📗 ✅ SaaS Content strategy ✅ SaaS Content writing and design ✅ SaaS Content distribution and promotion ✅ SaaS Content performance measurement and analytics ✅ SaaS Content CRO ✅ SaaS Content optimization ⭐️ Becoming a content destination should be your long-term content marketing program’s goal and we can together embark on that journey. ⭐️ 💬 Just send me a direct message or connection request here on LinkedIn and we can get our discussion going. Happy SaaS Content Marketing! 😊

Revenue focused people leader with strong consumer advertising experience successfully growing ad revenue streams from pre-IPO to post IPO. Significant US and global platform, market and operational experience while developing strategies that put clients (both advertisers and agencies) first.

PM in Tech, I love building products for developers, site reliability engineers, platform and security engineers. 🇨🇭Swiss made, lives in Austria 🇦🇹, swears in French