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Customer success playbook: A comprehensive guide
Article
Customer success playbook: A comprehensive guide
Words! What are they good for?
Article
Words! What are they good for?
Improving operations through customer-centricity with Wine.com's Addie Wallace
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Improving operations through customer-centricity with Wine.com's Addie Wallace
Voice support is as popular as ever. Here's the newest way to manage customer service calls
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Voice support is as popular as ever. Here's the newest way to manage customer service calls
The next big Zendesk AI drop: A leap into the future of customer and employee experience
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The next big Zendesk AI drop: A leap into the future of customer and employee experience
Say hello to September integrations
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Say hello to September integrations
Guide to omnichannel contact centers
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Guide to omnichannel contact centers
7 ways CX leaders can close the AI trust gap with customers
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7 ways CX leaders can close the AI trust gap with customers
Women in Leadership: Debunking negotiation myths with Wema Hoover
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Women in Leadership: Debunking negotiation myths with Wema Hoover
ChatGPT vs. Bard
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ChatGPT vs. Bard
The hottest integrations are here
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The hottest integrations are here
Behind the scenes: How top hospitality brands deliver 5-star guest service
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Behind the scenes: How top hospitality brands deliver 5-star guest service
Reimagining security and productivity with Zendesk and AWS AppFabric
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Reimagining security and productivity with Zendesk and AWS AppFabric
Why manufacturers must shift gears from product to CX, powered by AI
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Why manufacturers must shift gears from product to CX, powered by AI
Brewing customer service magic: A CX Moment with Dutch Bros Coffee
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Brewing customer service magic: A CX Moment with Dutch Bros Coffee
Why we need to gather, dream, and amplify louder and prouder in 2023 and beyond: A Pride month special with Zendesk's Scott Morris
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Why we need to gather, dream, and amplify louder and prouder in 2023 and beyond: A Pride month special with Zendesk's Scott Morris
Glean founder Arvind Jain-don't wait to go after enterprise accounts
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Glean founder Arvind Jain-don't wait to go after enterprise accounts
How healthcare organizations can embrace conversational CX while maintaining HIPAA compliance
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How healthcare organizations can embrace conversational CX while maintaining HIPAA compliance
16 employee engagement survey questions and best practices
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16 employee engagement survey questions and best practices
Sunny days ahead with new integrations
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Sunny days ahead with new integrations
ShareFile, Levitate co-founder Jesse Lipson: Trust yourself
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ShareFile, Levitate co-founder Jesse Lipson: Trust yourself
New integrations to help your team blossom
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New integrations to help your team blossom
How tech companies are using AI to control costs amidst "year of efficiency"
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How tech companies are using AI to control costs amidst "year of efficiency"
How AI can help businesses hedge against uncertainty
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How AI can help businesses hedge against uncertainty
Here's why AI is the key to more empathetic customer experiences
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Here's why AI is the key to more empathetic customer experiences
How manufacturers can cut service costs with AI
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How manufacturers can cut service costs with AI
How to cut retail customer service costs with artificial intelligence
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How to cut retail customer service costs with artificial intelligence
How manufacturers can cut service costs with AI and automation
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How manufacturers can cut service costs with AI and automation
Top trends to watch in Software CX
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Top trends to watch in Software CX
10 ways to boost retail customer engagement in 2023
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10 ways to boost retail customer engagement in 2023
What is employee experience management? Best practices + benefits
Article
What is employee experience management? Best practices + benefits
Every company needs to be thinking about generative AI–here's why
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Every company needs to be thinking about generative AI–here's why
How to calculate profit margin: Calculator, formulas, and examples
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How to calculate profit margin: Calculator, formulas, and examples
Elevating women and embracing equity: How 3 organizations make a difference
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Elevating women and embracing equity: How 3 organizations make a difference
How to create a great customer journey map (+ templates)
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How to create a great customer journey map (+ templates)
Build vs. buy: 5 reasons companies end up ditching their homegrown solutions for Zendesk
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Build vs. buy: 5 reasons companies end up ditching their homegrown solutions for Zendesk
Building community for Black History Month and beyond
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Building community for Black History Month and beyond
Stay product-obsessed: Take it from Zendesk VP and 2x founder Cristina Fonseca
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Stay product-obsessed: Take it from Zendesk VP and 2x founder Cristina Fonseca
Braze co-founder Mark Ghermezian: "Whatever CRM is, that's what we need to build"
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Braze co-founder Mark Ghermezian: "Whatever CRM is, that's what we need to build"
IWD 2023: Celebrating women around the world who are championing equity
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IWD 2023: Celebrating women around the world who are championing equity
Spring into action with new integrations
Article
Spring into action with new integrations
The value of agent education and training during economic slowdowns
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The value of agent education and training during economic slowdowns
Modern CX is long overdue in the passenger transportation industry
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Modern CX is long overdue in the passenger transportation industry
Top 5 retail trends to watch for in 2023
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Top 5 retail trends to watch for in 2023
How AI and data analysis can help your business provide the personalized service customers demand
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How AI and data analysis can help your business provide the personalized service customers demand
We shine when our customers shine
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We shine when our customers shine
42 customer thank you note examples (+ tips for writing them)
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42 customer thank you note examples (+ tips for writing them)
3 ways to improve collaboration with the Slack for Zendesk integration
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3 ways to improve collaboration with the Slack for Zendesk integration
What is employee turnover and how to calculate it
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What is employee turnover and how to calculate it
5 digital banking customer experience trends to consider for 2023
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5 digital banking customer experience trends to consider for 2023
35 customer experience statistics to know for 2023
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35 customer experience statistics to know for 2023
How customer sentiment analysis improves the customer experience
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How customer sentiment analysis improves the customer experience
CX Trends 2023: Immersive CX marks the dawn of a new era in service
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CX Trends 2023: Immersive CX marks the dawn of a new era in service
Science-based targets are the key to sustainable business
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Science-based targets are the key to sustainable business
Let's get phygital: Blurring online and IRL retail customer experiences
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Let's get phygital: Blurring online and IRL retail customer experiences
The 3 hottest trends in ecommerce right now
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The 3 hottest trends in ecommerce right now
Streamline call center BPO management with data-driven WFM
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Streamline call center BPO management with data-driven WFM
Winning with digital: A CX Moment with The New York Times
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Winning with digital: A CX Moment with The New York Times
Here's how customer service teams are actually using AI
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Here's how customer service teams are actually using AI
Pop-up stores bring the best of both worlds to omnichannel retail
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Pop-up stores bring the best of both worlds to omnichannel retail
How companies can make the most of Buy Now, Pay Later services
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How companies can make the most of Buy Now, Pay Later services
The International Rescue Committee puts Afghan refugees on the path to safety
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The International Rescue Committee puts Afghan refugees on the path to safety
Making work from home sustainable
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Making work from home sustainable
The season of giving new integrations
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The season of giving new integrations
Beyond email customer service: moving to the cloud
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Beyond email customer service: moving to the cloud
Work it: A CX Moment with Upwork
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Work it: A CX Moment with Upwork
A preview of Advanced Encryption in Zendesk
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A preview of Advanced Encryption in Zendesk
Thankful for new integrations
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Thankful for new integrations
5 top reasons why retailers need an endless aisle solution now
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5 top reasons why retailers need an endless aisle solution now
How servant leadership leads to great customer service
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How servant leadership leads to great customer service
Sales negotiation skills and strategies to win more deals
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Sales negotiation skills and strategies to win more deals
Why CX Champions must continue raising the bar on excellent customer service
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Why CX Champions must continue raising the bar on excellent customer service
Stay agile and innovative-and rein in expenses
Article
Stay agile and innovative-and rein in expenses
Drive revenue during an economic downturn
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Drive revenue during an economic downturn
The role of customer service during an economic downturn
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The role of customer service during an economic downturn
Retain your customer base through a recession
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Retain your customer base through a recession
Rising to the top-these CX leaders are up for solving complex service challenges
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Rising to the top-these CX leaders are up for solving complex service challenges
Why P&C insurance companies need to invest in claims customer service now
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Why P&C insurance companies need to invest in claims customer service now
Finserv, disrupted: A CX Moment with Neo Financial
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Finserv, disrupted: A CX Moment with Neo Financial
Sales performance management 101: Definition and strategies
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Sales performance management 101: Definition and strategies
The Fourth Industrial Revolution: How automation and AI will impact manufacturing
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The Fourth Industrial Revolution: How automation and AI will impact manufacturing
How software and cloud services companies can scale CX with self-service and intelligent triage
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How software and cloud services companies can scale CX with self-service and intelligent triage
Increasing net retention requires an innovative approach to CX
Article
Increasing net retention requires an innovative approach to CX
50 sales-probing questions to better understand your prospects
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50 sales-probing questions to better understand your prospects
What every SMB retailer should put on their wish list
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What every SMB retailer should put on their wish list
What is customer connection? 16 ways to connect with customers
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What is customer connection? 16 ways to connect with customers
5 ways omnichannel routing helps you manage operations effectively
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5 ways omnichannel routing helps you manage operations effectively
Customer service agents finally get the recognition they deserve
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Customer service agents finally get the recognition they deserve
Top 3 things retailers are missing in digital CX
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Top 3 things retailers are missing in digital CX
Good-enough service isn't good enough: 3 strategies to remain competitive
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Good-enough service isn't good enough: 3 strategies to remain competitive
"Funding squeeze" does not spell doom and gloom for startups seeking VC
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"Funding squeeze" does not spell doom and gloom for startups seeking VC
What is sales revenue? Ultimate guide on how to calculate it
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What is sales revenue? Ultimate guide on how to calculate it
The 35 best pieces of sales advice for 2022 from sales experts
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The 35 best pieces of sales advice for 2022 from sales experts
100+ catchy sales slogans and taglines that customers will love
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100+ catchy sales slogans and taglines that customers will love
What is outbound sales? Guide to best practices and strategies
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What is outbound sales? Guide to best practices and strategies
A healthier outcome: A CX Moment with Inovalon
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A healthier outcome: A CX Moment with Inovalon