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Zendesk
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The value of agent education and training during economic slowdowns
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Modern CX is long overdue in the passenger transportation industry
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Top 5 retail trends to watch for in 2023
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How AI and data analysis can help your business provide the personalized service customers demand
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Case Study
63 moons serves customers with transparency and efficiency
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Workrise creates custom CX solution for internal and external support
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Eight Eleven Group supports internal teams with Zendesk and AssetSonar
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We shine when our customers shine
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42 customer thank you note examples (+ tips for writing them)
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3 ways to improve collaboration with the Slack for Zendesk integration
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John Lewis Partnership continues to support its partners with Zendesk
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What is employee turnover and how to calculate it
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5 digital banking customer experience trends to consider for 2023
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35 customer experience statistics to know for 2023
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MongoDB shapes its CX success through data and automation
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Infographic
Top retail trend to watch: Omnichannel CX
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Podcast Episode
Yext founder Howard Lerman on why customer-centric companies are built to last
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How customer sentiment analysis improves the customer experience
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VCNC drives efficient support with complete visibility at TADA
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Plix improves CX while growing at rocket speed
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MTN Ghana boosts Net Promoter Score by 17% with Zendesk
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KRAFTON satisfies 1 million annual inquiries with Zendesk automation
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The UK's National Health Service scales support for new digital app
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Mendelics integrates CX for both B2B and B2C customers
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Article
CX Trends 2023: Immersive CX marks the dawn of a new era in service
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Science-based targets are the key to sustainable business
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Teamworks delivers scalable white glove service with 100% CSAT
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Calvert County improves citizen engagement with Zendesk and SweetHawk
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Accor Plus drives more revenue with a conversational strategy
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Article
Let's get phygital: Blurring online and IRL retail customer experiences
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Events DC brings efficiency and insights to CX and internal teams
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The 3 hottest trends in ecommerce right now
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Thrasio: Data-driven CX supports revenue growth and innovation
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Case Study
Fintech Thunes drives better service with empowered agents
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Article
Streamline call center BPO management with data-driven WFM
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Winning with digital: A CX Moment with The New York Times
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Case Study
Deputy uses data to take CX to the next level
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Article
Here's how customer service teams are actually using AI
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Rentman nurtures customer experience culture with Zendesk and Klaus
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Article
Pop-up stores bring the best of both worlds to omnichannel retail
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Absorb LMS + best-in-class CX = happier customers
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Article
The International Rescue Committee puts Afghan refugees on the path to safety
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Article
Making work from home sustainable
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The season of giving new integrations
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Article
Beyond email customer service: moving to the cloud
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Case Study
Magazine Luiza's mission: Providing the best customer experience
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Work it: A CX Moment with Upwork
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Case Study
Honeylove shapes its success with CX data and SMS innovation
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Case Study
Netwealth fast tracks Zendesk and attains industry-leading call wait times
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A preview of Advanced Encryption in Zendesk
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Thankful for new integrations
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5 top reasons why retailers need an endless aisle solution now
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How servant leadership leads to great customer service
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Sales negotiation skills and strategies to win more deals
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Why CX Champions must continue raising the bar on excellent customer service
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Article
Stay agile and innovative-and rein in expenses
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Drive revenue during an economic downturn
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The role of customer service during an economic downturn
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Case Study
Oz Hair and Beauty gains 360-degree customer views
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Rising to the top-these CX leaders are up for solving complex service challenges
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Case Study
BlendJet integrates AI with CX to boost productivity by 30%
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Article
Why P&C insurance companies need to invest in claims customer service now
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Finserv, disrupted: A CX Moment with Neo Financial
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Sales performance management 101: Definition and strategies
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The Fourth Industrial Revolution: How automation and AI will impact manufacturing
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Case Study
Fave + Zendesk: Gaining speed, insight and traction
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How software and cloud services companies can scale CX with self-service and intelligent triage
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Increasing net retention requires an innovative approach to CX
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Case Study
How Zendesk helps AMBOSS serve as THE reference tool for medical professionals
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50 sales-probing questions to better understand your prospects
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What every SMB retailer should put on their wish list
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Case Study
Zendesk is a hit with Liberty London customers as online sales increase
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Prosper chooses Zendesk for innovation, fast deployment and time to value
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What is customer connection? 16 ways to connect with customers
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5 ways omnichannel routing helps you manage operations effectively
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Case Study
The City of Portland drives end-to-end digital services
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Neo Financial: Disruptive startup innovates with AI at scale
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Article
Customer service agents finally get the recognition they deserve
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Case Study
Inovalon: Flexible and agile CX saves 700+ hours annually
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Top 3 things retailers are missing in digital CX
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Mizzen+Main turns support into a profit center with personalized data
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Good-enough service isn't good enough: 3 strategies to remain competitive
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Case Study
Georgia Housing Voucher Program
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Video
Four Seasons Hotels and Resorts
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Zendesk aids Lush in its drive to grow through ethical values and positivity
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Zendesk Startup CX Awards: Beatclub
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Zendesk Startup CX Awards: Mila Cares
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Article
"Funding squeeze" does not spell doom and gloom for startups seeking VC
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b8ta brings a human touch to customer support
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HotDoc tames fast ticket growth with self service strategy
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What is sales revenue? Ultimate guide on how to calculate it
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The 35 best pieces of sales advice for 2022 from sales experts
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Case Study
Sentral elevates customer experience with powerful integrations
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100+ catchy sales slogans and taglines that customers will love
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SMC Corp Videos
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What is outbound sales? Guide to best practices and strategies
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